Operations Manager

UCB; Mettmann; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A biopharmaceutical company in Monheim is seeking an Operations Manager to lead stakeholder management and improve CRM deployment. The ideal candidate has a Bachelor's Degree, strong analytical skills, and proven project management experience. This role offers a collaborative environment focused on patients and innovation.

Leistungen

Opportunities for growth

Collaborative culture

Focus on innovation

Qualifikationen

• Bachelor's Degree is required.
• Strong analytical skills for data consolidation.
• Effective change management and innovative thinking.
• Proven project management with negotiation skills.
• Proficiency in MS Office, especially Excel.

Aufgaben

• Ensure strategic alignment between EU and local business.
• Partner with functional roles for informed decision-making.
• Manage end-to-end processes and OmniChannel Plans.
• Translate business requests into CRM solutions.
• Lead initiatives to improve data quality.

Kenntnisse

Strong analytical skills

Effective change management skills

Proven project management skills

Excellent communication skills in English

Hands-on CRM experience

Ausbildung

Bachelor's Degree

Tools

MS Office

CRM systems

Jobbeschreibung

Make your mark for patients

Position : Operations Germany

Operations Manager Germany

We are seeking a person with business acumen and proven consultancy skills within a cross-functional environment of various stakeholders to join us as Operations Manager in our Insights to Impact & Go-to-Market team based in Monheim, Germany.

About the role

As the Operations Manager, you will lead end-to-end stakeholder management and continuously improve the deployment of Veeva CRM ORBIT as an integrated Closed Loop Relationship Management (CLRM) solution, along with related business processes. Reporting directly to the Operations Lead Germany, you will act as a key interface between the European Insights-to-Impact (I2I) organization and local Business Units stakeholders.

Who you'll work with

You will collaborate with your EU team of Operations Managers dedicated to different areas, responsible for continuous improvement activities to support the business in achieving operational excellence and meeting targets. You will also interact with local, regional, and EU stakeholders, as well as IT and external vendor teams.

What you'll do

• Ensure EU strategic alignment by acting as an interface between strategy and tactical planning, and participate in defining operational strategy with the German leadership team.
• Partner with various functional roles (commercial, medical, access, back office) to facilitate informed decision-making based on data, in alignment with the Area Leadership Team.
• Manage end-to-end processes with internal and external stakeholders to ensure timely rollout of OmniChannel Plans for each promotional cycle, including business requirements consolidation, external vendor alignment, and hyper-care support.
• Translate business requests into CRM design solutions and tailor the development of the CLRM platform roadmap with EU teams to meet local business requirements.
• Lead initiatives to improve data quality for activity data, collaborating with the I2I Reporting Team and external vendors to manage account and healthcare organization data quality.
• Leverage and communicate relevant information within the I2I team and local stakeholder networks to facilitate information flow between the EU organization and your area.
• Develop and ensure the execution of a CLRM platform roadmap for Germany, implementing strategies based on data insights.

Interested? For this role, we are looking for candidates with the following education, experience, and skills:

• Bachelor's Degree
• Strong analytical skills with the ability to consolidate data sets for management review and structured thinking.
• Effective change management skills, with innovative thinking and the ability to drive initiatives while handling risk and uncertainty.
• Proven project management skills, including negotiation, planning, prioritization, and time management.
• Proficiency in MS Office, especially Excel; digital and IT savvy; familiarity with Human Resources systems.
• Excellent communication and presentation skills in English and German.
• Hands-on CRM experience.

Are you ready to go beyond and create value for patients? If so, we would love to hear from you!

About us

UCB is a global biopharmaceutical company focusing on neurology and immunology, with around 8,500 employees worldwide, inspired by patients and driven by science.

Why work with us

At UCB, we create value beyond completing tasks. We foster a culture of collaboration and innovation, with a focus on patients, employees, and the planet. We offer opportunities for growth and a career path aligned with your potential.

UCB is an equal opportunity employer. All employment decisions are made without regard to protected characteristics.

If you require adjustments to our process to demonstrate your capabilities, please contact us. Note that inquiries unrelated to adjustments may not be supported.

Required Experience: Manager

Key Skills: Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type : Contract

Experience : years

Vacancy : 1