Operations Manager

Step Partners Europe GmbH; Frankfurt; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in the hospitality sector is seeking an Operations Manager to oversee the operational performance across a portfolio of properties. The ideal candidate will have extensive experience in hotel operations, a strong background in managing large portfolios, and a passion for sustainability and operational excellence. This role involves collaborating cross-functionally, driving continuous improvement initiatives, and ensuring brand standards are met. The position requires excellent communication skills and a willingness to travel frequently.

Qualifikationen

• 5–7 years of hands-on experience in hotel operations.
• Strong experience in managing large portfolios or multiple hotel brands.
• Proven track record in leading and mentoring teams.

Aufgaben

• Oversee day-to-day operational performance across multiple properties.
• Monitor key performance indicators and develop action plans.
• Drive continuous improvement in service delivery and operational efficiency.

Kenntnisse

Operational Efficiency

Guest Satisfaction

Budgeting and Forecasting

Leadership

Communication

Data Analysis

Sustainability

Ausbildung

Bachelor’s degree in Hospitality Management

Master’s degree (preferred)

Tools

Microsoft Office

PMS Systems

Fairmas

Jobbeschreibung

What you'll be doing

• Oversee the day-to-day operational performance across a portfolio of properties in multiple large hotel brands
• Assist Directorof Operations in implementing new tools on enhancing guest satisfaction and quality improvement
• Act as the primary contact for General Managers and property operational leaders.
• Monitor and analyze key performance indicators (e.g., RevPAR, GOP, guest satisfaction) and develop action plans.
• Ensure the consistent implementation of brand standards and operational procedures.
• Support the annual budgeting and forecasting processes in coordination with Finance and Property teams.
• Drive continuous improvement in service delivery, operational efficiency, and cost control.
• Coordinate and support property openings, renovations, and transitions.
• Conduct operational audits and follow up on compliance and quality assurance issues.
• Collaborate cross-functionally with departments such as Asset Management, HR, Development, and Procurement.
• Lead portfolio-wide initiatives related to ESG, sustainability, and operational excellence.
• Mentor and develop property leadership teams and support succession planning.

What we’re looking for

• 5–7years of hands-on experience in hotel operations, ideally with expertise in managing large portfolios or multiple hotel brands
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is a plus)
• Strong experience in overseeing day-to-day operations across multiple properties and large hotel brands, with the ability to manage complex operations and drive consistent performance
• Deep knowledge of key performance metrics (e.g., RevPAR, GOP, guest satisfaction) and the ability to analyze data and implement effective action plans to improve results
• Demonstrated success in driving continuous improvement in service delivery, operational efficiency, and cost control across multiple properties
• Proven track record in leading and mentoring teams
• Experience in budgeting and forecasting, working closely with finance teams and property leadership to ensure financial goals are met
• Strong knowledge of brand standards and operational procedures, with a focus on maintaining consistency across the portfolio
• Experience in property openings, renovations, and transitions, with an eye for detail and operational readiness
• Proficiency in Microsoft Office, especially Excel, as well as experience with PMS systems and ideally Fairmas for performance and financial tracking
• Excellent communication and interpersonal skills in English; additional languages, especially German, are an advantage
• A passion for sustainability, ESG, and operational excellence, and a drive to implement company-wide initiatives
• Willingness to travel frequently to properties for audits, training, and operational reviews

• Karrierestufe

  Management