Operations Manager

MB Global Health Ltd.; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading healthcare provider is seeking an Operations Manager to oversee patient journeys and ensure high standards of service. The role involves managing relationships with consultants and partners, improving workflows, and achieving KPIs. Ideal candidates will have strong communication skills, experience in operations, and a proactive approach to problem-solving.

Leistungen

Mental health support subscription

Urban Sports Club membership

Learning and development budget

Corporate discounts and subscriptions

Team events, brunches, lunches

Hybrid remote working setup

Allowance for fully remote work

Qualifikationen

• At least two years of experience in Operations, Logistics, Customer Service, or related fields.

Aufgaben

• Organise and manage all aspects of patients’ journeys.
• Act as the central point of contact for consultants and partners.
• Collaborate with various teams to enhance patient experience.

Kenntnisse

Communication

Time Management

Problem Solving

Jobbeschreibung

About this role

As an Operations Manager, you are at the very centre of our vision here at Medbelle. Your role is pivotal, as you will ensure every treatment journey is managed diligently, efficiently and professionally, ensuring that our consultants, partners and patients receive the highest standard of service and support possible.

As an Operations Manager, you will be a crucial part of fulfilling our mission of raising the standard of healthcare. Together with the rest of the team, you will help create a new way of managing pathways for healthcare professionals and delivering healthcare to patients in the UK and beyond.

What you will do

• Organise and manage all aspects of our patients’ journeys, from first contact to discharge from our care.
• Act as the central point of contact for our consultants, partners, and their admin teams, ensuring they feel listened to, supported, and appropriately informed throughout the treatment journey.
• Build rapport with surgeons, secretaries, hospitals, and corporate partners to ensure continued engagement with Medbelle, including providing feedback from and to these partners.
• Assist in onboarding our partner surgeons and their admin teams by introducing them to our digital structures and workflows, and setting fair and competitive prices for care packages.
• Represent Medbelle in a manner consistent with our brand as a high-quality care provider.
• Achieve your individual monthly KPIs and productivity targets.
• Collaborate with our Patient Care, Complaints Resolution, Partnerships, and Product teams to enable an exceptional patient experience.
• Continuously improve internal processes for clear communication, efficient workflows, and strong team cohesion.
• Enhance external processes with consultants, partners, and hospitals to uphold our high standards of service.

Who you are

• You have native-level English communication skills, confident in professional phone and email communication.
• You have at least two years of experience in Operations, Logistics, Customer Service, or related fields.
• You possess excellent time management, prioritisation, and organisational skills.
• You can balance efficiency with attention to detail.
• You remain calm and focused on patient outcomes in a fast-paced, target-driven environment.
• You are a proactive problem solver, capable of identifying root causes and developing best practices.
• You are self-motivated and work well both independently and as part of a team.

Bonus points

Additional skills or experience that would be advantageous but are not mandatory.

What we offer

• Nilo mental health support subscription with free therapy consultations.
• Urban Sports Club membership.
• Learning and development budget.
• Corporate discounts and subscriptions.
• Team events, brunches, lunches, and more.
• Hybrid remote working setup for flexibility.
• Allowance for fully remote work for three months per year.

Further information

The application process

1. Screening: After submitting your application, we review it to assess if it meets our requirements. We aim to respond promptly.
2. Recruiter call: If successful, we will schedule a video call to learn more about you and discuss the role.
3. Onsite interview: If all goes well, a face-to-face interview will be arranged with our Operations Team Lead and other team members to evaluate your fit for the role.
4. Offer: We will extend a job offer if you are selected.