Operations Expert - Supply Chain Management (m/f/x)

Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.

We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

Your Job
What This Role Looks Like.

1. Ensuring the operational stability of the product within the product team, including controlling and monitoring
2. Clearly communicating all ongoing issues related to the product, especially during outages (major incidents)
3. Providing up-to-date support information
4. Coordinating and facilitating ITSM artefacts daily, including requests, incidents, problems, knowledge articles, events and changes
5. Ensuring required documentation (e.g. support information, information related to major incidents, guidelines, policies, application fact sheets) is available and up to date in the respective systems
6. Identifying risks affecting operational stability, recognising potential for improvement and suggesting corrective measures to the Product Owner and the product team
7. Collaborating with the product team and Product Owner to drive improvements and reduce the number of incidents and outages
8. Creating and reviewing operations reports and improving operations (defining and implementing measures)
9. Serving as the first point of contact and escalation instance for operational stability and improvement topics, as well as participating in community practices or chapter events
10. Supporting adherence to security policies and relevant information security standards in alignment with security and product team (e.g. Software Architects, Developers or DevOps Engineers).

Your Profile
What You Bring With You.

1. Good understanding of IT operational processes (e.g. incidents, problems)
2. University degree or similar qualifications (apprenticeship) with a main focus on supply chain/logistics processes
3. Experience in ensuring stable and efficient product operations
4. Extensive expertise and hands-on knowledge of operation and maintenance concepts, tools and methodologies.
5. Strong problem-solving and analytical skills
6. Experience using ticketing tools such as ServiceNow
7. Fluency in English

Your Benefits
What you will get in return.

1. Partial mobile working within Germany
2. State-of-the-art technologies
3. Attractive remuneration as well as holiday and Christmas bonuses
4. Future-oriented training and development
5. Modular onboarding and buddy
6. Corporate health management programme

Your Tech Stack
What You Will Work With.

1. M365
2. SAP
3. Lean IX
4. Many more depending on the job