Operations Coordinator – Apartments & Guest Experience (m/w/d)

Bob W UK; Lübeck; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A dynamic hospitality company in Lübeck is seeking an Operations Coordinator to manage property operations and ensure exceptional guest experiences. Ideal candidates should have experience in hospitality, be proactive problem solvers, and fluent in both German and English. This role offers unlimited holidays, employee stock options, and a multicultural work environment.

Leistungen

Unlimited holidays

Employee stock option plan

Top-notch Apple hardware

Oliva mental well-being platform access

Sports compensation with Urban Sports Club

Mobile phone call compensation

Deutschlandticket for commuting

L&D budget for development opportunities

Qualifikationen

• 1+ year experience in hospitality operations, housekeeping, or property coordination.
• Ability to work independently and manage challenges proactively.
• Strong customer service attitude focused on guest experiences.

Aufgaben

• Manage day-to-day operations of the property.
• Conduct housekeeping quality audits for cleanliness standards.
• Coordinate responses for maintenance and safety system alerts.

Kenntnisse

Proactive problem-solving

Customer service orientation

Communication skills

Time management

Attention to detail

Technical understanding

Fluency in German

Fluency in English

Jobbeschreibung

About Bob W

I’m Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe’s most interesting neighbourhoods, so you feel at home—just with better coffee and smarter tech. I’m building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I’ll handle the rest.

The Role

Ready to run the show at your own apartment building in Lübeck?

We’re looking for an Operations Coordinator who will be the go-to person for quality, smooth operations, and guest satisfaction at our property in Lübeck. If you’re someone who loves ownership, thrives on structure, and enjoys being the on-site problem solver – this role is for you.

Job Level: IC1
Learn more about our career development framework here.

In this role, you will:

• Provide world-class experiences for our guests, ensuring that they always choose Bob over booking a hotel when they travel.
• Act as the key on-site operator in Lübeck, independently managing the day-to-day running of the property and responding to issues as they arise.
• Troubleshoot operational challenges such as maintenance needs, connectivity issues, or safety system alerts by coordinating the right partners and following up until resolved.
• Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and manage our supplier partnerships.
• Perform regular property inspections to proactively identify maintenance needs and ensure our product quality remains top-notch.
• Manage Health & Safety compliance within your assigned property.
• Identify opportunities to improve operational workflows and support the implementation of Bob's standard operating procedures.

Our 5-star candidate:

• Has +1 year experience in hospitality operations, housekeeping, or property coordination
• Is proactive, solution-oriented, and happy to work independently
• Passionate, customer service-driven attitude for delivering world-class guest experiences.
• Has basic technical understanding (you don’t need to fix plumbing, but you should know who to call)
• Excellent communication and time management skills
• Keen attention to detail
• Fluency in both German and English is required
• Is based in or near Lübeck, or is willing to relocate

We offer:

• The opportunity to reinvent the world’s largest industry by shaping a young and dynamic tech-led hospitality company with huge growth ambitions.
• Employee stock option plan.
• Unlimited holidays.
• Top-notch Apple hardware.
• Oliva mental well-being platform access.
• Sports compensation with Urban Sports Club.
• Mobile phone call compensation.
• Deutschlandticket, if needed for daily commuting
• Development and growth opportunities with an L&D budget.
• Smart and motivated team.
• A multicultural, diverse, and highly rewarding work environment.

Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.