Operations Associate, Hamburg (m/w/d)

Lime; Hamburg; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Lime is seeking a data-driven Operations Associate to join our Hamburg Operations team. You will enhance our fleet, coordinate warehouse and field activities, and serve as the local eyes on the ground to understand rider needs.

This is an onsite role during assigned business hours in Hamburg. You will hire and coach teams, build a safe warehouse, define processes, monitor KPIs, and collaborate with cross-functional teams to drive operations and revenue growth.

Qualifikationen

• 1-3 years of professional work experience.
• Experience leading teams or groups preferred.
• Fluent verbal and written English & German.

Aufgaben

• Hire, train, and coach mechanics and fleet support staff responsible for deploying and retrieving Lime vehicles.
• Build a safe, compliant, and efficient warehouse environment for Hamburg fleet operations.
• Define new processes and best practices to drive operational excellence in the warehouse.
• Partner cross-functionally on projects to identify expansion opportunities within the region.
• Define and monitor KPIs to measure profitability, revenue, and performance of markets.
• Provide complaint management and investigation support for customer incidents.
• Coordinate with Government Relations on legal, regulatory, and safety issues.
• Maintain positive relationships with customers, regulators, employees, and Lime management.
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.

Kenntnisse

Team leadership

Data-driven decisions

Bilingual English/German

Communication skills

Tools

Excel

Google Sheets

Tableau

SQL

Jobbeschreibung

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

We are looking for a data-driven, hands‑on, entrepreneurial minded individual to join our Hamburg Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Hamburg.

This is a warehouse-based position that requires an onsite presence during assigned business hours.

What You’ll Do:

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle

• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Hamburg

• Define new processes and best practices to drive operational excellence within the warehouse

• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)

• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)

• Provide complaint management and customer incidents investigation support

• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues

• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth
  

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position

• Experience leading teams or groups preferred

• Demonstrated expertise with the Hamburg region and ability to anticipate operational needs and/or challenges within this area

• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment

• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset

• Fluent verbal and written English & German language skills

• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data

• Excellent communication and stakeholder management skills

#LI-Onsite

#LI-PD1

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.