Operations Associate, Hamburg (m/w/d)

Lime Inc.; Hamburg; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Equity (pre-IPO)

Health benefits

Flexible vacation

Job summary

Lime Hamburg is hiring an Operations Associate to strengthen our local warehouse, fleet and field coordination. You will drive efficient, compliant operations, coordinate teams in the warehouse and in the field, and act as the on-the-ground voice for riders’ needs in Hamburg.

The role requires 1–3 years in operations, a data-driven mindset, and fluency in English and German. This is an onsite role, with opportunities to implement scalable processes and contribute to Lime’s growth in the region.

Qualifications

• Fluent English and German language skills are required.
• Experience in operations or logistics is preferred.
• Ability to navigate data and draw insights from dashboards.

Responsibilities

• Hire, train, and coach mechanics and fleet staff.
• Build a safe, compliant warehouse for Hamburg fleet.
• Define new processes to drive warehouse excellence.
• Collaborate on regional expansion projects and KPIs.
• Monitor profitability, revenue, and operational performance.
• Support incident investigations and customer complaints.
• Coordinate with Government Relations on legal and safety issues.
• Maintain strong relationships with customers, regulators, employees and Lime management.
• Collaborate with Engineering and Product to drive local revenue initiatives.

Skills

Fluent English

German language

Excel

Google Sheets

Tableau

SQL

Tools

Excel

Google Sheets

Tableau

SQL

Job description

Lime is the largest global shared micromobility business. We operate shared e-bikes and e-scooters in nearly 30 countries on five continents. Our mission is to build a future where transportation is shared, affordable and carbon-free.

Since 2017, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions.

Join the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

Important Notice: Recruitment Transparency

Please be advised that Lime never charges candidates any fees (including application, processing, training, or onboarding costs) at any stage of the recruitment or new hire process. All costs associated with hiring are borne entirely by Lime.

Protect Yourself from Recruitment Scams

We are aware of increasing scams where individuals impersonate organizations to solicit money or sensitive data. To ensure you are speaking with a legitimate representative of our team, please note:

• Official Communication: All hiring-related communications are filtered through our internal Talent Acquisition team.
• Verified Domain: Our recruiters will only contact you from an email address ending in @li.me OR @ext.li.me
• Red Flags: If you receive a request for payment, banking information, or personal financial details as part of a job application, please treat it as fraudulent and report it to [e-mail] .

How we Lime

Win together.

We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally.

Obsess about our customers.

We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them.

We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity.

Raise the bar.

We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent.

We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves.

Build great teams.

We develop top talent because they are foundational to Lime’s success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong teams.

See clearly, with optimism.

We are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything.

Challenge because we care.

We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind.

Boldly commit.

We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal.

Our Employee Resource Groups (ERGs)

Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences.

“We encourage our teams to expand their knowledge, gain awareness and develop new skills, as we grow. Our goals can only be achieved through a truly diverse and inclusive workforce, where everyone feels valued and where you can bring your full self to work.” - Wayne Ting, CEO

Operations Associate, Hamburg (m/w/d)

Location

Hamburg, Germany

Employment Type

Full time

Location Type

On-site

Department

Operations

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me .

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Hamburg Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Hamburg.

This is a warehouse-based position that requires an onsite presence during assigned business hours.

What You'll Do:

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Hamburg
• Define new processes and best practices to drive operational excellence within the warehouse
• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
• Provide complaint management and customer incidents investigation support
• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Experience leading teams or groups preferred
• Demonstrated expertise with the Hamburg region and ability to anticipate operational needs and/or challenges within this area
• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
• Fluent verbal and written English & German language skills
• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
• Excellent communication and stakeholder management skills

#LI-Onsite

If you want to make an impact, Lime is the place for you.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.