Operation and Support Engineer (f/m/d)

ng-voice GmbH; Hamburg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Techniker, der die kontinuierlichen Operationen ihrer Lösungen unterstützt. In dieser spannenden Rolle sind Sie für die Überwachung und Verbesserung der bereitgestellten Systeme verantwortlich, während Sie gleichzeitig den technischen Teams der Kunden 24/7 Unterstützung bieten. Sie werden Teil eines dynamischen und vielfältigen Teams in einem hybriden Arbeitsumfeld, das Wert auf Work-Life-Balance und persönliche Entwicklung legt. Wenn Sie eine Leidenschaft für Technologie und Kundenbetreuung haben und in einem schnell wachsenden Unternehmen arbeiten möchten, ist dies die perfekte Gelegenheit für Sie!

Leistungen

Flexible Arbeitszeiten

Mobility Benefit

Fitness Benefit

Language Class Benefit

Wellness Benefit

Home Office Budget

Qualifikationen

• Erfahrung mit Linux-Maschinen und Netzwerkinfrastrukturen.
• Ausgezeichnete Kommunikations- und Kundenbetreuungskompetenzen.

Aufgaben

• Überwachung und kontinuierliche Verbesserung der bereitgestellten Lösungen.
• 24/7 Unterstützung der technischen Teams der Kunden.

Kenntnisse

Linux Administration

Networking Infrastructure

Debugging and Tracing

IMS Experience

Communication Skills

Customer Handling

Fluency in English

Technical Support

Tools

Wireshark

Kubernetes

AWS

GCP

Jobbeschreibung

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.

The role is located in Hamburg.

Tasks

What you’ll do:

• Continuous operations of the solution.
• Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
• Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on the progress.
• Continuously monitor the deployed solutions.
• Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague:

• Experience with Linux machines (setup, admin, operation).
• Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
• Debugging and tracing skills (Wireshark).
• You are experienced with IMS.
• Very good communication and customer handling skills.
• Fluency in English.
• Available to work in rotating shifts.
• Experience providing support to technical clients and their teams.

Nice to have:

• Knowledge of signaling standards and protocols such as SIP and Diameter.
• Experience with Kubernetes administration.
• Worked with public clouds like AWS and GCP.
• Experience in mobile networks (EPC and 5G).

Benefits

A little more about our culture and why you should join:

• Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work.
• We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry.
• We offer you the culture of a fast-growing start-up with the maturity of an enterprise company.
• We are more interested in your experience and knowledge than formal degrees.
• Entrepreneurial culture and flat hierarchies.
• Mobility benefit, fitness benefit, language class benefit, and wellness benefit (for full-time employees).
• Home office budget (for full-time employees).