ONSITE Technician Lubeck, presencial

KompiTech España IT TECH; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT service provider is looking for an experienced On-Site Technician in Hamburg. Responsibilities include troubleshooting hardware and software issues, supporting users, managing IT assets, and ensuring smooth operation in meetings. Candidates should be proficient in Windows and macOS, with at least B2 English and C2 German. Ideal for problem-solvers with strong communication skills.

Qualifikationen

• Proficient with Windows 10 / 11 and macOS operating systems.
• Familiarity with networks and printers.
• At least B2 English and C2 German.

Aufgaben

• On-site troubleshooting of hardware and software issues.
• Installation and configuration of IT equipment.
• Periodic checks of meeting room equipment.
• Managing asset inventory and documentation.

Kenntnisse

On-site troubleshooting

End-User Support

Workstation Management

Documentation

Strong problem-solving skills

Team-oriented attitude

Ausbildung

IT or Telco Bachelor or Degree

Technical certifications (ITIL, Microsoft, Cisco)

Tools

JIRA

ServiceNow

MDM tools (Intune, ManageEngine)

Jobbeschreibung

Overview

ONSITE Technician Lubeck

Responsibilities

• End-User On-Site Support: On-site troubleshooting of hardware, software, and connectivity issues; personalized support for VIP users (if applies) during critical events; installation, configuration, and deployment of IT equipment (desktops, laptops, printers, mobile devices, and tablets); technical onboarding support for new employees; assistance in cybersecurity incident response and recovery following established protocols.
• Workstation Management: Device imaging, configuration, and security setup; license activation, permission assignments, and user profile setup; monitoring and maintaining the health and status of IT assets; preventive maintenance and resolution of recurring technical issues.
• Meeting Room Support: Periodic checks of meeting room equipment (audio, video, conferencing software, connectivity); technical support for high-profile or critical meetings; issue resolution related to collaborative devices and tools (Teams, Google Meet, Zoom, etc.).
• Inventory and Asset Management: Stock control, hardware delivery, and returns handling; logging activities and incidents in tools like JIRA, ServiceNow, or similar; coordination with suppliers for repairs, RMA handling, and warranty claims.
• Documentation and Knowledge Sharing: Documenting technical procedures and incident resolutions; knowledge transfer to the Service Desk and the management layer for frequent or recurring issues.

Technical Requirements

• Proficient with Windows 10 / 11 and macOS operating systems.
• Experience with MDM tools (e.g., Intune, ManageEngine, etc.).
• Familiarity with networks, printers, and collaboration tools (Teams, Google Meet, etc.).
• At least B2 English.
• At least C2 German.

Education

• IT or Telco Bachelor or Degree or similar.
• Technical certifications are a plus: ITIL Foundation, Microsoft, Cisco, etc.

Personal Skills

• Strong problem-solving skills and user-oriented mindset.
• Good communication and interpersonal skills.
• Self-sufficient and responsible.
• Proactive and team-oriented attitude.

Experience

• More than 3 years
• soporte, Microinformática