Onsite Support

Avance Consulting; Frankfurt; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading consulting company seeks a Trade Floor Engineer in Frankfurt to provide technical support and ensure optimal performance on the trading floor. You will troubleshoot various issues, manage endpoint migrations, and collaborate with traders and IT teams within a premium environment. Applicants should have strong experience in trade floor operations, project management, and ITIL processes. Join us to make significant contributions in a dynamic trading environment.

Qualifikationen

• Proficient in Windows OS and Trade Floor operations.
• Experience in project management and onsite support (L2-L3).
• Strong knowledge of Break-Fix and ITIL processes.

Aufgaben

• Troubleshoot and resolve hardware/software/network issues on the trade floor.
• Assist traders during migration/upgrade.
• Manage endpoint migration projects and ensure minimal downtime.

Kenntnisse

Windows operating systems

Trade floor operations

Break-Fix

SLA Management

Incident Management

ITIL processes

Tools

Microsoft Intune

MS Office

Microsoft Project

SCCM

Jobbeschreibung

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
• Add on advantage if have experience with Trade floor
• Assist Traders on the trade-floor during migration / upgrade
• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Ensure compliance with industry regulations and company policies.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM / Software Center / Intune
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third-Party Partners and manage service provided and relationships.

Your profile :

• Proficient in Windows operating systems.
• Add on advantage if have experience with Trade floor
• Technically strong l2-l3 onsite support, preferably market data, but needs to be in a Premium environment due to the clientele, banking VIP or such
• Proven experience as a Trade Floor Engineer or in a similar role.
• Strong knowledge of trade floor operations and technologies.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Should have knowledge on MS Office and Microsoft project