Onsite IT Support Techniker (m/f/d)

DXC Technology; Stuttgart; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading global IT service provider is seeking Onsite IT Support Technicians to enhance digital workplace experiences across Germany. The role involves troubleshooting IT systems, providing user support, and assisting with software/hardware issues. Candidates should have strong technical skills, fluency in German and English, and a commitment to quality service.

Leistungen

Flexible working hours

Competitive salary package

Training and career development opportunities

Exposure to cutting-edge technologies

Challenging projects with advancement opportunities

Qualifikationen

• At least two years of relevant experience.
• Experience with ServiceNow ticket handling.
• Willingness to work onsite at client locations.

Aufgaben

• Ensure efficient operation and maintenance of various IT systems.
• Provide effective solutions for software and hardware issues.
• Support end users through training and education.

Kenntnisse

Fluency in German

Fluency in English

ServiceNow ticket handling

Support for Microsoft Windows

Support for Apple OS

Support for Microsoft Office 365

Basic hardware support

Smart Hands for IT devices

Jobbeschreibung

Job Description:

What to expect?
As part of our collaboration with a global strategic partner, we aim to deliver an enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are seeking Onsite IT Support Technicians (m/f/d) at various client locations across Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).

Key responsibilities:

• Ensure efficient operation and maintenance of various IT systems, inspecting and prioritizing tasks to meet high standards
• Provide effective solutions for software and hardware issues
• Respond to user inquiries and guide users with simple, step-by-step instructions
• Record technical issues and solutions in the Knowledge Management System, updating knowledge articles regularly
• Support end users through training and education

What do we expect?

• At least two years of relevant experience
• Fluency in German and English
• Experience with ServiceNow ticket handling
• Assistance with software deployment and troubleshooting (standard & non-standard)
• Support for Microsoft Windows, Apple OS, and Microsoft Office 365
• Support for end user IT devices and software
• Experience with hardware peripherals (monitors, label printers, etc.)
• Basic hardware support (RAM upgrades, keyboard replacement, SSD installation)
• Smart Hands experience supporting printers, scanners, servers, and storage
• Support for meeting room AV equipment and network infrastructure (Wi-Fi, routers, switches)
• Asset and knowledge management, site operations documentation
• Stock management of IT equipment
• End user training and education
• Willingness to work onsite at client locations
• Strong commitment to quality service and interpersonal skills

What do we offer?

• Flexible working hours
• Competitive salary package
• Training and career development opportunities
• Exposure to cutting-edge technologies in enterprise environments
• Challenging projects with opportunities for rapid advancement in a leading global IT service provider

At DXC, we value the contributions of our people, fostering an inclusive culture that drives results. We are committed to diversity and equal opportunity employment. Recognized as one of the top global employers, we strive to create a workplace where everyone can grow and succeed.

Thank you for considering this opportunity. If you believe you're a good fit, we look forward to your application.

Note: Beware of employment scams. DXC does not request payments or personal information via social media or unsolicited emails. Learn more about employment scams here.