Onsite IT Support Technician (m/f/d)

DXC Consulting & Engineering Services; Bonn, Köln; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT service provider is seeking Onsite IT Support Technicians to enhance the digital workplace experience for clients across Germany. The role involves maintaining IT systems, providing user support, and requires fluency in German and English, along with relevant experience. Join a company that values diversity and offers opportunities for career growth and advancement.

Leistungen

Flexible working hours

Competitive salary package

Training and mentoring for career growth

Opportunity to work with cutting-edge technologies

Challenging projects with rapid advancement opportunities

Qualifikationen

• At least two years of relevant experience.
• Experience with Microsoft Windows and Apple operating systems.
• Smart Hands support experience.

Aufgaben

• Ensure efficient operation and maintenance of IT systems.
• Provide solutions for software and hardware issues.
• Support end users through training and educational sessions.

Kenntnisse

Fluency in German

Fluency in English

ServiceNow ticket handling

Basic hardware support

Document management

Interpersonal skills

Jobbeschreibung

Job Description

What to expect?

As part of our collaboration with a global strategic partner, we aim to deliver an enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are seeking Onsite IT Support Technicians (m/f/d) at various client locations across Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).

Key Responsibilities

1. Ensure the efficient operation and maintenance of various IT systems, inspecting and prioritizing tasks to meet high standards.
2. Provide effective solutions for software and hardware issues.
3. Respond to user inquiries and guide users through simple, step-by-step instructions.
4. Record technical issues and solutions in the Knowledge Management System, updating knowledge articles regularly.
5. Support end users through training and educational sessions.

What do we expect?

• At least two years of relevant experience.
• Fluency in German and English.
• Experience handling ServiceNow tickets.
• Assistance with software deployment and troubleshooting (standard & non-standard).
• Support for Microsoft Windows, Apple operating systems, and Microsoft Office 365.
• Guidance on IT devices and software for end users.
• Experience with hardware peripherals like monitors, label printers, etc.
• Basic hardware support skills for desktops and laptops, such as RAM upgrades, keyboard replacements, SSD replacements.
• Smart Hands support experience, including printers, scanners, servers, and storage.
• Support for meeting room AV equipment, network cabling, and network hardware.
• Document management skills, including asset and knowledge management.
• Stock management of IT equipment.
• Willingness to work onsite at client locations.
• Strong commitment to quality service and good interpersonal skills.

What do we offer?

• Flexible working hours.
• Competitive salary package.
• Training and mentoring to support career growth.
• Opportunity to work with cutting-edge technologies in enterprise environments.
• Challenging projects with opportunities for rapid advancement within a leading IT service provider.

At DXC, we value the unique contributions of our people and foster an inclusive culture that drives our success. We are committed to diversity and equal opportunity employment. Join us and be part of a company recognized for its excellent culture and leadership.

Thank you for considering this opportunity. If you believe you're a good fit, we look forward to your application!

Note: Beware of recruitment scams. DXC does not ask for payments or personal information through social media or unsolicited emails during recruitment. For more info, see our guidelines on employment scams.