Onsite IT Support Technician (m / f / d)

DXC Technology; Berlin; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

An established industry player is seeking Onsite IT Support Technicians to enhance the digital workplace experience for users across Germany. This role offers the chance to work with cutting-edge technologies, providing solutions for software and hardware issues while ensuring high operational standards. With flexible working arrangements and a commitment to career growth through training and mentoring, this position is ideal for those passionate about IT support and user training. Join a company that values diversity and promotes an inclusive culture where you can thrive and advance your career.

Leistungen

Flexible working arrangements

Training and mentoring

Opportunity to work with cutting-edge technologies

Challenging projects with rapid advancement opportunities

Qualifikationen

• At least two years of relevant experience in IT support.
• Strong commitment to quality service and good interpersonal skills.

Aufgaben

• Ensure efficient operation and maintenance of IT systems.
• Provide effective solutions for software and hardware issues.
• Support end users through training and education.

Kenntnisse

IT Support

Fluent in German

Fluent in English

ServiceNow

Microsoft Windows

Apple Operating Systems

Microsoft Office 365

Basic Hardware Support

End User Training

Interpersonal Skills

Tools

ServiceNow

Microsoft Office 365

Network Equipment

Jobbeschreibung

Job Opportunity: Onsite IT Support Technician (m/f/d)

Join our collaboration with a global strategic partner to deliver an enhanced digital workplace experience for thousands of users worldwide. We are seeking Onsite IT Support Technicians at various client locations across Germany, including Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, and Walldorf.

Key Responsibilities:

• Ensure the efficient operation and maintenance of various IT systems, inspecting, prioritizing, and maintaining systems to high operational standards.
• Provide effective solutions for software and hardware issues.
• Respond to user inquiries and guide users with simple, step-by-step instructions.
• Record technical issues and solutions in the Knowledge Management System, updating knowledge articles as needed.
• Support end users through training and education.

What We Expect:

• At least two years of relevant experience.
• Fluency in German and English.
• Experience with handling ServiceNow tickets.
• Assistance with software deployment and related issues (standard and non-standard).
• Support for Microsoft Windows, Apple operating systems, and Microsoft Office 365.
• Guidance on IT devices and software for end users.
• Experience with hardware peripherals like monitors and label printers.
• Basic hardware support for desktops and laptops, including RAM upgrades, keyboard exchanges, and SSD replacements.
• Smart Hands experience supporting MFPs, printers, scanners, servers, and storage devices.
• Support for meeting room equipment, network cabling, Wi-Fi, routers, hubs, and switches.
• End user training and education.
• Willingness to work onsite at client locations.
• Strong commitment to quality service and good interpersonal skills.

What We Offer:

• Flexible working arrangements.
• An attractive salary package.
• Training and mentoring to support career growth.
• Opportunity to work with cutting-edge technologies in enterprise environments.
• Challenging projects with opportunities for rapid advancement and significant responsibilities.

At DXC, we value the unique contributions of our people, promote an inclusive culture, and are committed to diversity and equal opportunity employment. Recognized as one of the top global employers, we strive to create a workplace where everyone can grow and succeed.

Thank you for considering this opportunity. If you believe you're a good fit, please apply. We look forward to learning more about you!