Onsite IT Support Specialist

Dabster; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A technology company in Frankfurt is seeking an IT Support Specialist to provide first-level support for Microsoft Intune and related devices. The ideal candidate will help end-users with device enrolment and troubleshooting issues, while maintaining accurate records of support activities. Relevant certifications and strong analytical skills are preferred for this collaborative role.

Qualifikationen

• Experience with device enrolment and application deployment in Microsoft Intune.
• Ability to troubleshoot Intune-related problems.
• Familiarity with Support and Maintenance in a ServiceNow environment.

Aufgaben

• Provide first-level support for Microsoft Intune.
• Assist end-users with device enrolment and application configuration.
• Maintain records of support activities and resolutions.

Kenntnisse

Support for Microsoft Intune

Windows operating systems

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Ausbildung

Microsoft Certified: Modern Desktop Administrator Associate

Jobbeschreibung

Job Description :

• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Collaborate with other IT support teams to escalate and resolve more complex issues.
• Maintain accurate records of support activities and resolutions in a ServiceNow.
• Keep up-to-date with Microsoft Intune features, updates, and best practices.
• Proficient in Windows operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work collaboratively in a team environment.
• Relevant certifications (, Microsoft Certified : Modern Desktop Administrator Associate) are a plus. <