Onsite IT Support Engineer -L2 Smart Hands

Blupace Tech; Sindelfingen; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

BlupaceTech is seeking an Onsite IT Support Engineer – L2 Smart Hands with 5+ years of experience to join our operations in Sindelfingen, Germany. The role requires hands-on support for Windows and Mac, networking, and device readiness, with a focus on reliable incident resolution and customer communication.

You will coordinate with migration leads, document actions, and ensure proper setup of network gear such as switches, routers, and wireless devices.

Qualifikationen

• Basic troubleshooting for Windows and Mac.
• Knowledge of networking gear and device validation.

Aufgaben

• Provide onsite IT support and L2 Smart Hands for network and device deployment.
• Troubleshoot Windows/Mac, network, and compute devices and document actions.
• Follow escalation matrix and communicate with migration leads.
• Perform basic configuration and validation of network devices.
• Maintain accurate inventory and asset records.

Kenntnisse

Troubleshooting Windows/Mac

Networking & devices

Documentation skills

English + local language

Ausbildung

CCNA certification or equivalent

Tools

Cisco switches

Routers

Firewalls

Wireless APs

Wireless Controller

Jobbeschreibung

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you'll be working

• We are looking for Onsite IT Support Engineer – L2 Smart Hands with 5+ yrs of experience
• No Sponsorship provided for this role
• Engineer should carry a mobile with data connectivity to ensure he can contact the migration leads; follow escalation matrix as appended below in case of any issues.
• Engineer should be an English speaker and be well versed with local language.
• Engineer should be able to participate in bridges/calls on MS Teams or any other IM for any technical assistance required by remote users.
• Engineer should have basic troubleshooting knowledge for windows/mac, Network and compute devices .
• Engineer must follow the instruction given by team.
• Should have good documentation skills.
• It is desirable to have knowledge of Network devices like Cisco switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, switches, routers etc. (Candidate with CCNA certification or equivalent certification from other vendors would be preferred)
• Should be able to validate the delivered network devices as per ordered BOQ. Should unpack, power on and stage the devices. Should be able to inform HCL remote team in case of any DOA device.
• Capable of identifying ports & devices, connect/change Ethernet cables between devices, power-on, restart devices as per guidance from remote Network engineers.
• Basic knowledge of service provider or internet service provider NTU devices, MUX and DSL modems and can coordinate with service providers for link commissioning and testing.
• Capable of installing/mounting the Network devices like router/switches, Firewalls, VPN Concentrators, Access Points etc. Connect console cable and follow instructions to configure devices.
• Provide console access to the device for remote support and installation.
• Capable to execute basic troubleshooting commands like ping, tracert, ipconfig etc. on Windows machine or on network devices.
• Capable of doing cabling from patch panel to Switches and dressing (port to device and device to device only).
• Basic knowledge of printers, scanners, wireless access points, Laptop, and desktop to validate the network properties and settings. Change IP address on Windows operating systems(laptop/desktop) to connect to network.
• Should have good understanding of power sources/power cable types, power outlets available.
• Should have good understanding & experience on passive cabling, intra-rack rack cabling.
• Perform physical inventory whenever needed and maintain asset management activities
• Should have good understanding on structured cabling standards like Fibre (Single Mode- OS3, Multi-Mode - OM1/OM2/OM3/OM4), Ethernet (Cat5/Cat5e/Cat6) and connector types (SC/ST/LC etc.).
• Should be capable of cable dressing and labelling.
• Speak to IT administrator, Electricians and Site contact to get clarification if there is any mismatch.
• Perform Wireless Radio Survey using wireless survey tools.