Onsite FAP Support Service Assistant (FSSA), Kaiserslautern, Germany

Magellan Health Services; Kaiserslautern; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in healthcare is seeking a professional to support the Family Advocacy Program by analyzing data, facilitating training, and ensuring compliance with regulatory guidelines. The role offers a chance to work closely with military personnel while utilizing strong organizational and communication skills. Candidates need a Bachelor's degree and familiarity with military programs. Competitive salary and comprehensive benefits are part of the offer.

Leistungen

Comprehensive benefits package

Short-term incentives

Qualifikationen

• Bachelor's degree required.
• 1 year experience with Military Family Support Center or civilian social service agency preferred.
• Understanding of military and DoD Family Programs.

Aufgaben

• Assist with training facilitation and analysis of program effectiveness.
• Conduct data collection and prepare reports for the Department of Defense.
• Maintain case records according to regulatory and policy guidelines.

Kenntnisse

Data Analysis

Communication

Organizational Skills

Military Protocol Knowledge

Ausbildung

Bachelor's Degree

Tools

Microsoft Office Suite

Jobbeschreibung

Assist with contractual Family Advocacy Program (FAP) Support Services to include training, statistical reports, trend analysis, transitional compensation applications, support and performance work statement deliverables.

• Collects and analyzes data for reports and taskers being sent to the Department of the Army and Department of Defense
• Works with Department of the Army attorneys and personnel on processing transitional compensation packets
• Assists the Trainer and Training Curriculum Specialist in facilitating Transitional Compensation Training
• Analyzes performance measures and tools to evaluate program effectiveness and reports.
• Tracks case reporting and monthly reporting through Army and IMCOM approved databases. Ensures that case records and reports are completed in accordance with regulatory and policy guidance. Ascertains all documentation and case records are maintained in a confidential and secure manner.
• Pulls and analyzes statistical trends for both the Domestic Abuse / Victim Advocate and Family Advocacy programs.
• Retrieves program data, interpret data, and transfer data to final reportingformat
• Reviews trends with management.
• Assists the government clients with taskers and reports.
• Assists with processing transitional compensation packets.
• Analyzes work operations and suggest alternative methods of staffing.
• Assists with developing information packets, handbooks and similar resources for the Family Advocacy Program (New Parent Support Program and Domestic Abuse Victim Advocacy Program).
• Develops and implements performance outcome measures and program evaluation tools to measure program effectiveness and provide input into monthly, annual, and quarterly reports.
• Assists the government clients with administrative functions.
• Organizes and disseminates information to government clients.
• Responds to information requests and edits documents (for language and visuals).
• Participates in monthly conference calls and annual training events.
• Travels and provides on call and back-fill coverage duties, as needed.

Other Job Requirements

Responsibilities

Knowledge of military and civilian community (local, state, and Federal programs), their mission and relationship to readiness, retention, and resiliency.

Minimum of one year of general experience in working with a Military Family Support Center or civilian social service agency preferred or experience as a military Family member.

Understanding of the military and Department of Defense Family Programs.

Possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and Government personnel.

Effectively interface and communicate with civilian and military personnel at all levels.

Research, analyze, and conduct studies to evaluate effectiveness of program operation and resolve problems.

Plan, organize and analyze work assignments to determine appropriate course of action.

Computer literate and possess proficiency in computer skills to use Microsoft Office Suite to prepare briefing slides, information papers, and enter data in required management reports and utilize information systems to prepare required reports and information.

Knowledge of local, state, and federal laws and military regulations pertaining to victims of domestic abuse.

Strong organizational skills and detail-oriented.

Facilitate to individuals and small groups.

Communicate and interact with others, both in person and / or by telephone to conduct business.

Work under time pressure and rapidly for long periods to meet deadlines.

Speak, read, understand, and write English fluently.

General Job Information

Title

Grade

Work Experience - Required

Work Experience - Preferred

Education - Required

Bachelor's

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum : Salary Maximum :

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE / M / F / Vet / Disabled.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.