Onsite Audio Visual Technician/Maintenance - Frankfurt

AVI-SPL; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading digital enablement solutions provider in Frankfurt is seeking an AV Technician to provide on-site audio-visual support and maintenance. The ideal candidate will have at least 2 years of experience in the AV/IT sector and possess strong technical knowledge of AV systems. Responsibilities include operating, troubleshooting, and managing AV systems, ensuring exceptional service delivery. Competitive benefits include 30 days vacation and a dynamic company culture.

Leistungen

30 days vacation

Additional health budget benefit

Training and professional development opportunities

Qualifikationen

• Minimum of 2 years’ experience in the AV/IT sector.
• Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques.
• Ability to work independently in a customer-facing role with minimal supervision.

Aufgaben

• Operate, analyze, troubleshoot, and manage AV systems and peripherals.
• Perform daily ready for business checks.
• Ensure all events meet or exceed the expected standards.

Kenntnisse

Excellent communication skills

Strong analytical and problem solving skills

Customer service skills

Pro-active and strong self-motivation

Ability to prioritize tasks

Ausbildung

Minimum of a High School Diploma or equivalent

Formal education in Electronics or related field preferred

Tools

Zoom

Cisco

Crestron

Jobbeschreibung

Long Description

WHOWEARE

AVI SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Ourhighlycertifiedindustryexpertsandinnovationleadersshareavisiontohelppeopleworksmarterandlivebetter.Webelievethatsuccessstartswithasoundteamandthataninclusiveanddiverseworkplacemovesusallforward.

WHATYOU’LLDO

The AVI-SPL Audio Visual Technician will provide on-site AV support and maintenance at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the technician will operate independently and must be proactive, self-starting, and committed to delivering a world-class customer service experience.

This person will be a technician in the wider regional customer team based at a designated customer site. They will be responsible for providing a senior level of audio-visual proficiency, technical knowledge and operational expertise. Based in the Multimedia department they will be responsible for operating a range of equipment which would include cameras, audio, video, webcasting, video conferencing and related live event production equipment. In addition, the AV Technician will also have the general responsibility of preventative maintenance and initial break-fix of all Audio Visual and integrated conference room components and equipment.

The AV Technician will work in true partnership with Business units, Marketing and Event Production teams, to ensure the overall event goals and objectives are delivered to the most exacting standard and are repeatable, sustainable and all events meet or exceed the level the industry would expect from a world class technician.

Day-To-DayResponsibilities:

• Operate, analyze, troubleshoot, and manage AV systems and peripherals.
• Perform daily ready for business checks
• Expedited reporting of non-multimedia system outages discovered, for example house lighting or room temperature related issues
• Lead pre-meeting AV checks for events and meetings
• Assist with the scheduling of AV support for events and virtual meetings.
• Ability to troubleshoot AV components.
• Expert in audio-visual signal flow troubleshooting.
• Ability to coordinate external vendor support when required.
• Complete familiarity with, and adherence to, standard business practices and procedures.
• Strong understanding of Crestron & Cisco AV endpoints.
• Familiarity with Zoom Meeting & Webinar video conferencing platforms.
• Significant live event production and support experience.
• Assist with day-to-day operations, delegate tasks, and set deadlines.
• Exemplary communication and follow-up skills.
• Responsible for identifying defective or failed equipment and take ownership to resolution
• Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options.
• Support regional teams and remote engineers complete troubleshooting for the Frankfurt office.
• Performs other Audio-Visual related tasks as directed by the Customer
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training.

WHATWE’RELOOKINGFOR

SkillsandAbilities:

• Experience in an operational support role within a financial organisation
• Excellent communication skills
• Good team player, pro-active and strong self-motivation
• Strong analytical and problem solving skills
• Ability to prioritise tasks and be able to work under pressure
• Ability to work effectively and independently in a fast-paced, demanding environment
• Excellent organisational skills and attention to detail
• Able to take ownership and be accountable
• Able to perform routine testing and problem diagnosis for audio visual technologies
• Minimum of 2 years’ experience in the AV/IT sector
• Understanding of how to operate audio visual equipment as needed
• Strong customer service skills and the ability to effectively communicate and deliver as a part of a team environment
• Effectivelycommunicatewithemployees,customersandcolleagues.
• Abilitytousehandtoolsinasafeandefficientmanner.
• Abilitytoworkandthinkindependentlyandensuringtomeetdeadlines.
• Basiccomputerknowledge.
• Knowledgeofbasicsignalflowforaudio,videoandcontrol.

Educationand/orExperience:

• Proven experience in audio-visual support, ideally in a financial organisation environment
• Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques
• Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston)
• Ability to work independently in a customer-facing role with minimal supervision
• Excellent communication and interpersonal skills
• Preferred but not required certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices)
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Basic IT network security & protocols

WHYYOU’LLLIKEWORKINGHERE

• 30daysvacation
• Additionalhealthbudgetbenefit
• Benefitsondiscountplatform
• JobRad
• Enjoyableanddynamiccompanyculture
• Training and professional development opportunities

MOREABOUTUS

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.