Onsite Audio Visual Engineer

Long Description

Onsite AV Engineer

LOCATION: Specific customer site in Frankfurt, Germany

EMPLOYMENT TYPE: Permanent

START: Shortly by arrangement

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

Day-To-Day Responsibilities:

The Onsite AV Engineer’s responsibilities include, but are not limited to:

• Maintaining all regional ticket queues in the customer ticketing system for respective region.
• Logging incidents and assigning resources where required.
• Taking ownership of local break-fix issues, reporting to relevant AV helpdesk where applicable.
• Ensuring all AV/VC spaces are presentable for use.
• Providing remote support for other locations in their region.
• Performing other AV/VC related tasks as directed by AVI-SPL’s Service Management team.
• Working with Customer Delivery Leads and AVI-SPL helpdesk to update relevant CRM platform tickets.
• Working closely with intermediary client where required.
• Ensuring all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures on a daily basis.
• Liaising with remote offices in respect to room checks and incident support.
• Carrying out in-room troubleshooting to AV equipment and rooms within agreed KPIs in local bespoke location.
• Maintaining total confidentiality relating to information received for presentations and broadcasts etc.
• Provision of reporting via client CRM systems to AVI-SPL Service Management to allow analytics, feeding into regular client service reviews.

Required Skills (Mandatory):

• Tier 2/3 AV troubleshooting of AV spaces.
• FLUENT German Mandatory.
• Experience in supporting end users in a Cisco Webex/Microsoft Teams/Poly (formerly Polycom)/Logitech MTR environment.
• Exceptional customer service mentality and attitude, taking pride in offering a best-in-class service while working with all levels of seniority.
• Able to perform routine testing and general operation for Video conferencing systems, projectors, microphones, speakers, amplifiers, LCD Displays and other AV equipment.
• Technical aptitude with the ability to learn and teach new technologies.
• Ability to train highly technical participants while balancing the needs of less technical attendees.
• Be organized and flexible with the ability to approach different types of tasks during the working day.
• Being able to prioritize and work under pressure.
• Capable of good communication skills both verbal and written.
• Be able to work to the highest quality standards.
• Willing to undertake training and examinations to improve their technical knowledge.

Preferred Skills:

• Be proficient in the use of ServiceNow.
• Experience of supporting Cisco and Logitech VC Endpoints desirable.
• Tier 2/3 troubleshooting of AV Endpoints.
• Excellent customer service skills with previous experience of dealing with ‘ALL’ level executives advantageous.
• Be available and flexible to work overtime if required.
• Capable of good communication skills both verbal and written.
• Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.
• Provide accurate reporting to AVI-SPL CSD and CC Delivery Leads when required.
• Flexibility as some travel will be required to Spoke Locations within a suitable radius of Hub Location.

Working Hours:

• The role is a 40-hour week between the hours of 07.00 – 19.00, Monday to Friday.
• Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements.

Overtime:

• Occasional Out of Hours work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated.

WHY YOU’LL LIKE WORKING HERE

Attractive Compensation and Benefits: We offer you not only an attractive salary but also company benefits (especially contributions to company pension plans and a health budget) and exclusive purchasing discounts at premium external companies. Our goal is to provide you with financial stability and advantages that go beyond the standard.

Autonomy and International Diversity: We value your expertise and skills. With us, you can work independently in an inspiring, international work environment. This means working with a team of like-minded individuals from various cultures and bringing your ideas to life in a global context.

Professional Onboarding and Continuous Development: Your professional development is important to us. You will be guided and trained by experienced colleagues. Additionally, numerous training opportunities are available to help you continuously enhance your skills and achieve your career goals.

Community and Events: It's not all about work here. We place great emphasis on strong team spirit. Our team regularly gathers for various occasions, whether it’s for our summer party, festive Christmas celebration, or a relaxed BBQ during lunch breaks. Here, you’ll find not only colleagues but also friends and a supportive social network.

Does this sound like your opportunity? Then let’s take the next career step together! Simply click the link below to our applicant management system to submit your application and join our team. Look forward to exciting challenges, personal growth, and a welcoming work environment. We look forward to your application!

Please note the information on how AVI-SPL Deutschland GmbH processes your personal data as part of the application process in our privacy policy.