Online Customer Service cum Sales

Korea Artiz Studio; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer service-focused company in Germany seeks to hire a candidate to handle customer inquiries and coordinate with the sales team. Responsibilities include resolving issues, monitoring accounts receivable, and maintaining accurate customer records. The role welcomes minimal prior experience, and serious candidates are encouraged to apply. The company offers 6 days off per month.

Leistungen

6 days off per month

Qualifikationen

• Minimal prior experience welcomed.
• Proactive and always seeking new ways to improve yourself and your role.
• Only serious candidates will be considered.

Aufgaben

• Resolve request, issues and handle customer inquiries.
• Proactively coordinate with sales team on communicating on customer requirements.
• Achieve 90% on time delivery for customer requests.
• Monitor accounts receivable and inventory level.
• Update and maintain accurate records on customers' status.
• Properly identify the right communication method.

Jobbeschreibung

Job Scope

• Resolve request, issues and handle customer inquiries.
• Proactively coordinate with sales team on communicating on customer requirements
• Achieve 90% on time delivery for customer requests
• Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of inventory
• Update and maintain accurate records on customers' status
• Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
• Providing on job training
  
  

Requirement

• Minimal prior experience welcomed
• Proactive and always seeking new ways to improve yourself and your role
• Only serious candidates will be considered
• 6 days off per month