Onboarding Specialist

Euro London Appointments; Köln; Hybrid; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

An innovative company in the digital automotive wholesale sector is seeking an Onboarding Specialist to enhance customer journeys. This role involves managing onboarding processes, training users, and ensuring seamless integrations. You will collaborate across teams to drive success and improve onboarding metrics, making a significant impact in a tech-driven environment. Join a dynamic, international team in a hybrid setup, where your contributions will shape the future of vehicle remarketing and digital sales. If you thrive in operationally complex settings and enjoy fostering relationships, this opportunity is perfect for you.

Leistungen

Hybrid Work Setup

Collaborative International Team

Modern Tools and Dynamic Processes

Qualifikationen

• 2-4 years in onboarding or client services, preferably B2B.
• Strong project coordination skills and attention to detail.

Aufgaben

• Manage end-to-end onboarding and customize flows based on customer type.
• Deliver training to buyers and operational teams, ensuring smooth transitions.

Kenntnisse

Onboarding Management

Customer Communication

Project Coordination

Attention to Detail

CRM Tools

B2B Experience

Ausbildung

Commercial Apprenticeship

Business Degree

Tools

Salesforce Service Cloud

Jobbeschreibung

Our client, a fast-scaling leader in the digital automotive wholesale industry, is looking for an Onboarding Specialist to join their EU Services & Operations team. If you're experienced in leading B2B onboarding journeys and thrive in operationally complex environments, this role offers you a high-impact opportunity in a tech-driven space.

Your Mission

As Onboarding Specialist, you’ll lead new customers from post-sale to go-live, ensuring a seamless transition and driving early success. You'll work across systems and teams to configure accounts, support integrations, and train users on how to navigate the platform efficiently.

Key Responsibilities

• Manage end-to-end onboarding
• Customize onboarding flows based on customer type ( dealers, fleet operators)
• Deliver remote or in-person training to buyers, sellers, and operational teams
• Coordinate integrations with CRMs, inventory or pricing systems
• Lead timeline and milestone management : first listing, first sale, etc.
• Monitor onboarding metrics and drive customer accountability
• Troubleshoot blockers such as data issues, user access, or misalignment
• Build trusted relationships and ensure smooth handover to the Customer Success team
• Identify recurring issues to improve the onboarding process

Your Profile

• Completed commercial apprenticeship or business degree
• 2–4 years in onboarding, implementation, or client services (preferably B2B)
• Strong attention to detail, structured mindset, and project coordination skills
• Confident with customer communication, even under pressure
• Experience with CRM / workflow tools (, Salesforce Service Cloud)
• Familiarity with the automotive, SaaS, or marketplace environment is a plus
• Fluent in English or German ; and at least one additional European language , such as French, Spanish, Italian, Portuguese, Polish, or Dutch

Why Join?

• Work at the forefront of innovation in vehicle remarketing and digital sales
• Cross-functional role with high exposure to tech, operations, and sales
• Collaborative, international team with modern tools and dynamic processes
• Hybrid setup in Cologne – be part of the energy onsite while enjoying flexibility

Ready to take the driver’s seat in delivering world-class onboarding experiences?