Onboarding Manager / Technical Integration, Marketplace Belgium (m / f / d)

Redcare Pharmacy; Deutschland; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading e-commerce platform is seeking an Onboarding Manager to support partners in the onboarding process and ensure technical success. The ideal candidate will have experience in customer support, a degree in business IT systems, and fluency in Dutch and English. This role offers a full-time position with remote options and various site-specific benefits, including training and discounts.

Leistungen

Psychological support

Teambuilding events

Employee discounts

Support with arrival processes

Qualifikationen

• Degree or training in business IT systems or e-commerce.
• Experience in onboarding customer support or IT consulting.
• Familiarity with the e-commerce environment.
• Fluent in Dutch and English; French is a plus.

Aufgaben

• Guide partners through the technical onboarding process.
• Support partners in setting up accounts and uploading products.
• Monitor technical flow for success in processing orders.
• Act as primary contact for technical queries.
• Improve onboarding and customer support processes.

Kenntnisse

Customer Service

B2C

Technical onboarding

E-commerce knowledge

Fluency in Dutch

Fluency in English

Ausbildung

Degree in Business IT Systems or E-commerce

Jobbeschreibung

Overview

This role can be filled in Tongeren (Belgium), the Netherlands (remote) or Germany (remote).

About the role : Be in the thick of it not just part of it! As our new Onboarding Manager for the Belgian marketplace you’ll play a pivotal role in driving the success of our partners and contribute directly to the growth and development of our platform. This is your opportunity to help shape how sellers integrate and thrive within a rapidly expanding and ambitious e-commerce environment.

Responsibilities

• Guide our partners through the entire technical onboarding process on our e-commerce marketplace platform.
• Support and train partners on setting up their accounts and uploading their product portfolios.
• Monitor the technical flow to ensure everything runs smoothly from product visibility to successful order processing.
• Act as the primary contact for all technical questions during and after onboarding.
• Be the vital link between our partners and internal teams such as Acquisition and IT.
• Contribute to process improvements within onboarding and customer support.

Qualifications

• About you : You hold a degree or training in business IT systems or e-commerce.
• You have experience in onboarding customer support technical support or IT consulting.
• You are familiar with the e-commerce environment and enjoy working in a fast-paced setting.
• You are fluent in Dutch and English; French is a plus.

Additional Information

About your benefits : In order to provide you with the best possible support for your individual needs - whether its living a healthy life having enough time for your family or developing your skills - we offer a wide range of different site-specific benefits :

• Get quick and professional help from psychologists from nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
• We promote teambuilding through creative team events and celebrate our successes together at regularly scheduled parties.
• Grow! We support and encourage your individual development through various in- and external trainings.
• You get a 10 % employee discount on all over the counter beauty and personal care products in our online store & 20 % discount on nu3.
• We are happy to support you with your arrival! Be it with the compilation of forms appointments with authorities or the search for a suitable health insurance.

LI-Remote

Remote Work

Employment Type : Full-time

Key Skills

Children Activity,Customer Service,B2C,Ale,JavaScript,Asic

Experience : years

Vacancy : 1