On-Site VIP Support

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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.

We are seeking a dedicated and proactive individual to join our team as an On-Site VIP Support Specialist. The ideal candidate will work directly on the customer’s premises, providing exceptional technical assistance and support to VIP individuals in their day-to-day activities.

Responsibilities:

• Provide on-site technical support and troubleshooting for VIP individuals’ Wi-Fi connectivity issues and ensure seamless internet access.
• Assist with resolving problems related to meeting room appliances, including but not limited to projectors, screens, and conference call systems.
• Offer guidance and support for accessing the local network, ensuring secure and efficient connectivity.
• Aid VIP users in navigating and utilizing Google Suite and/or Microsoft Office 365 applications effectively.

Key Requirements:

• Proficient understanding of networking concepts and experience troubleshooting Wi-Fi connectivity issues.
• Strong technical skills in resolving meeting room appliance issues and familiarity with audiovisual equipment.
• Audio video and meeting room configuration and support experience.
• Ability to troubleshoot and resolve access issues related to local networks and permissions.
• Proficiency in Google Suite and/or Microsoft Office 365 applications.
• Proficiency in Windows/Apple PCs and Android/iOS devices.
• Excellent communication skills and the ability to provide top-notch customer service, especially when dealing with VIP clientele.
• Proven problem-solving abilities and a proactive approach to identifying and addressing technical issues.
• Languages: fluent in Italian and English.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Prior experience in a similar on-site support role is highly advantageous.
• Relevant certifications in networking or IT support would be a plus.
• Strong interpersonal skills and the ability to work independently with minimal supervision.

Additional Information:

• This is a full-time position that requires on-site presence at the customer’s location in Braunschweig, Germany.
• The candidate must be available during VIP working hours and ready to provide immediate assistance when required.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @.