Omnichannel Excellence Manager (d/f/m)

Essity; München; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Compensation above tariff

14 salaries

Bonus

Pension schemes

Annual salary adjustment

Childcare allowance

Corporate Benefits

Hybrid working model

Learning & development opportunities

Health & well-being programs

Mobility benefits

Zusammenfassung

Essity in Munich is seeking an Omnichannel Excellence Manager to lead digital and physical channel strategies in a global, cross‑functional context. You will collaborate with regional teams, drive adoption of omnichannel services, and shape maturity through workshops and measurements.

This is a permanent, full‑time role offering hybrid work, competitive compensation above tariff, and opportunities across Essity’s brands.

Qualifikationen

• University degree in Business Administration, Arts, or Science.
• 7+ years of experience in eCommerce, digital commerce, omnichannel, customer experience, or commercial transformation.
• Strong strategic and analytical skills; translate data into priorities, business cases, and actions.
• Ideally experience in B2B settings.
• Proven track record in global or transatlantic setups.
• Ability to influence without authority, navigate ambiguity, and drive change in a global matrix.
• Collaborative mindset and strong communication skills.
• Fluency in English.

Aufgaben

• Drive business transformation towards omnichannel excellence with regions, focusing on direct/indirect go-to-market models and low- & tech-touch experiences.
• Drive adoption and value realization of omnichannel services and digital tools by developing business use cases, enabling regional launches and migrations, supporting change management, and scaling proven practices across markets.
• Establish shared success measures for omnichannel initiatives, combining indicators to track adoption, customer experience, commercial impact, and capability progression, and use results to drive decisions and improvement.
• Define and implement omnichannel best practices in close partnership with central functions and local sales/marketing teams.
• Work with Commercial Excellence training to support upskilling and training initiatives for omnichannel Virtual Sales.
• Lead structured omnichannel maturity assessments and workshops with regions, turning benchmark findings into prioritized action plans and owner ship across markets.
• Monitor B2B commerce, customer-experience, AI, automation and go-to-market trends; translate developments into practical recommendations, pilots, and scalable practices.
• Lead and develop one direct report with coaching, guidance, and performance management.

Jobbeschreibung

Omnichannel Excellence Manager (d/f/m)

Essity is a leading global hygiene and healthcare company. We are committed to improve the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.

About the Role

We’re looking for a passionate and strategic Omnichannel Excellence Manager (d/f/m). While the role is based in our Munich office, we’re open to other Essity locations including Gothenburg, Philadelphia, Hamburg and Dunstable. This is a permanent, full-time position offering the opportunity to make a real impact in a dynamic, international environment.

What you will do

• Drive business transformation towards omnichannel excellence together with the regions, focusing on direct/indirect go-to-market models and low- & tech-touch experiences
• Drive adoption and value realization of omnichannel services and digital tools by developing business use cases, enabling regional launches and migrations, supporting change management, and scaling proven practices across markets.
• Establish shared success measures for omnichannel initiatives, combining leading and lagging indicators to track adoption, customer experience, commercial impact, and capability progression, and use the results to drive decisions and continuous improvement.
• Define and implement omnichannel best practices (for direct/indirect models) in close partnership with central functions and local sales and marketing teams
• Work with the Commercial Excellence training team to support upskilling and training initiatives for omnichannel Virtual Sales
• Lead structured omnichannel maturity assessments and workshops with regions, turning benchmark findings into prioritized action plans, securing local ownership, and following up on execution and progress.
• Monitor B2B commerce, customer-experience, AI, automation, and go-to-market trends; translate relevant developments and external benchmarks into practical recommendations, pilots, and scalable practices for the commercial organization.
• Lead and develop one direct report, providing coaching, guidance, and performance management while building capabilities, driving accountability, and supporting the successful delivery of omnichannel initiatives.

Who you are

• A university degree in Business Administration, Arts, or Science
• 7+ years of experience in eCommerce or digital commerce, omnichannel, customer experience or commercial transformation
• Strong strategic and analytical skills, with the ability to turn customer, user, and commercial data into clear priorities, business cases, and measurable actions.
• Ideally, experience in B2B settings
• Proven track record in working within a global or transatlantic setup
• Demonstrated ability to influence without authority, navigate ambiguity, establish governance, and drive change across a complex global matrix.
• A collaborative mindset and strong communication skills
• Fluency in English

What we can offer you

The benefits listed refer to the primary location. If you want to start at another location, these may vary.

• Compensation & Benefits
  Compensationabove tariff, 14 salaries, bonus, annual salary adjustment process, pension schemes, anniversary bonus, childcare allowance, Corporate Benefits & other employee benefits
• Work-Life-Balance
  Hybrid working model, flexible working hours, 40h week with working time based on trust, 30 days of vacation, lifetime working time account
• Learning & Development
  Structured onboarding, training opportunities such as digital learning platform, coaching & mentoring as possible part of individual development plan, participation in professional conferences and fairs
• Health & Well-being
  Discountedfitness membership, Lease-a-bike, health and well-being month, mindfulness courses, "PME Familienservice", employee surveys
• Team & Collaboration
  People culture, communities & networks, co-working spaces, leadership guidelines, canteen
• Mobility
  Public transport allowance, bicycle parking, free car parking, e-charging stations

This is Us

At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being diversity, equity & inclusion is established in our core.

We are committed against discrimination on the basis of color, ethnicity, migration history, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, caregiving responsibilities, disability, chronic illness, gender identity, gender expression, genetic information and other. We explicitly welcome applications from people who are structurally, institutionally, intersectionally discriminated.

Let’s Connect!

Alexandra Maul from the Talent Acquisition Team is happy to answer any questions related to the open role.

LinkedIn

#Essity-DE #LI-Hybrid

Application End Date:

Job Requisition ID:

Essity264285