Office Receptionist (m/f/d) – 12 Months Fixed-Term

Emma – The Sleep Company; Frankfurt; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Pet-friendly office

Access to Nilo (mental health platform

25 vacation days per year

Job summary

Emma – The Sleep Company seeks a friendly Office Coordinator to manage the front desk and support daily operations at our Frankfurt office. You will welcome employees and guests, handle calls, mail, and inquiries, and coordinate meeting rooms and safety paperwork.

Ideal candidates are German and English fluent, highly organized, and proactive, with prior receptionist or office coordination experience in international settings. Join a growing, inclusive team and help maintain a well-run workplace.

Qualifications

• Experienced in a receptionist, front desk, or office coordination role.
• Organized, reliable and detail-oriented to avoid gaps.
• Friendly, professional, and the face of the office.
• Clear communicator in person and via phone/email.
• Able to juggle multiple small tasks and elevate when needed.
• Familiar with health & safety or basic office compliance, eager to learn.
• Fluent in German and English, comfortable in a diverse team.

Responsibilities

• Be the first point of contact for the office, greeting employees and visitors.
• Manage the front desk: answer calls, mail, deliveries, and inquiries.
• Support the Facility Manager with day-to-day office operations.
• Coordinate meeting room bookings and setup for internal/external meetings.
• Handle visitor access, badges, and sign-in records.
• Monitor pantry and office supplies; coordinate with suppliers.
• Assist with health & safety documentation and compliance checklists.
• Provide admin support for renovations or office improvements.
• Uphold hygiene and presentation standards across shared spaces.

Skills

Reception experience

Front desk

Office coordination

Job description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What you'll do:

• Be the first point of contact for the office, greeting employees, visitors, and guests with a warm, professional welcome
• Manage the front desk: answer calls, handle incoming/outgoing mail and deliveries, and direct inquiries to the right person or team
• Support the Facility Manager with day-to-day office operations, from vendor and contractor check-ins to tracking maintenance requests and following up on open items
• Coordinate meeting room bookings and set-up, ensuring spaces are ready and well-presented for internal and external meetings
• Manage visitor access, badges, and sign-in processes, keeping security and compliance records up to date
• Monitor and replenish pantry and office supplies, flagging stock needs to the Facility Manager and helping maintain supplier relationships
• Assist with organizing health & safety documentation, drills, and compliance checklists under the Facility Manager’s guidance
• Provide administrative support for renovation or office improvement projects, such as scheduling, notifying staff, and tracking action items
• Help uphold hygiene, organization, and presentation standards across all shared spaces, partnering with the cleaning team when needed

Who we're looking for:

• Experienced in a receptionist, front desk, or office coordination role, ideally in a fast-paced, international environment
• Organized, reliable, and detail-oriented, so nothing falls through the cracks
• Friendly and professional, and enjoy being the face of the office for employees and guests alike
• A clear, confident communicator in person and over phone/email
• Comfortable juggling multiple small tasks at once, and aware of when to elevate something to the Facility Manager
• Proactive: if you spot an issue, you flag it or fix it rather than waiting to be asked
• Familiar with basic health & safety or office compliance practices, or eager to learn
• Fluent in German and English, and happy working with a diverse, multicultural team

What we offer:

• A professional environment where you will have the opportunity of running the front-of-house operations of an international workplace.
• 25 vacations days per year, with 1 extra day per year worked (until a limit of 30 days per year).
• Being part of a mature scale-up that helps people sleep better.
• Access to Nilo (mental health platform)
• Pet-friendly office

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.