Office IT Infrastructure & Support Specialist (m / f / x)

appliedAI; München; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

appliedAI is seeking an Office IT Infrastructure and Support Specialist to ensure a smooth IT environment at their Munich office. Responsibilities include providing technical support, managing user accounts, and collaborating on IT projects. This role requires a focus on customer service, a relevant educational background, and experience in IT support. Join a motivated team and contribute to the exciting field of AI technology.

Leistungen

Flexibility in choosing office spaces and remote work options

Opportunity to shape diverse projects based on AI developments

Sports membership with Wellpass

JobRad leasing option

Possibility for a sabbatical after 3 years

Qualifikationen

• Experience in IT support, preferably in a corporate environment.
• Strong knowledge of Windows and/or macOS operating systems.
• Experience in system administration including Microsoft 365 and Google Workspace.

Aufgaben

• Primary contact for all IT inquiries, requests, and incidents.
• Installation, configuration, and maintenance of end-user devices.
• Prioritizing and managing support requests.

Kenntnisse

Customer Service

Problem Solving

Technical Support

Interpersonal Skills

Ausbildung

Completed apprenticeship as a Fachinformatiker

Bachelor's degree in Information Technology or related field

Tools

Windows

macOS

Microsoft 365

Google Workspace

PowerShell

Jobbeschreibung

The appliedAI Initiative elevates Europe's industry to become shapers in the age of AI, creating a future we desire to live in. Through our ecosystem of strong partners, comprehensive programs, services, and solutions, we advance companies holistically on their AI journey. With our diverse, interdisciplinary, and driven team, we build on deep technical expertise while focusing on the applicability of solutions. We share a mindset of collaboration and openness with our ecosystem of leading companies and tech players. Our common goal is to strengthen the European landscape by jointly creating unique knowledge for applying trustworthy AI.

Your mission

We are seeking a customer-oriented Office IT Infrastructure and Support Specialist (m/f/x) to join our team. Your role is to ensure accessibility and availability of office infrastructure for our colleagues. As the first point of contact for internal users, you will provide excellent IT support, troubleshoot technical issues, and maintain a smooth and efficient IT environment. If you have a passion for customer service, strong technical knowledge, and enjoy working in a fast-paced environment, this position is for you. Your daily responsibilities will include:

1. Acting as the primary contact for all IT-related inquiries, requests, and incidents from employees, providing technical support, troubleshooting hardware, software, and network issues.
2. Installation, configuration, and maintenance of end-user devices such as desktops, laptops, and mobile devices.
3. Building automation of internal processes and workflows.
4. Prioritizing and managing support requests, ensuring timely resolution and proper escalation when needed.
5. Administration of user accounts, access rights, and permissions according to company policies.
6. Collaborating with IT and AI teams to resolve complex technical problems and participating in ongoing projects and initiatives.
7. Creating and maintaining documentation for support processes, including knowledge base articles and user guides.
8. Conducting technology training sessions for employees to enhance their technical skills and promote self-service options.

Your profile

• Completed apprenticeship as a Fachinformatiker or hold a Bachelor's degree in Information Technology or a related field (or equivalent experience).
• Experience in IT support, preferably in a corporate environment.
• Strong knowledge of Windows and/or macOS operating systems, supporting Google Workspace and other common software applications.
• Experience with Microsoft 365, EntraID, SharePoint, and Teams, including configuration, management, and administrative tasks.
• Automation mindset with curiosity to explore automation opportunities; experience in PowerShell scripting.
• Excellent customer service and interpersonal skills, with the ability to communicate technical concepts to non-technical users.
• Strong problem-solving skills and the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Basic understanding of hardware components and troubleshooting techniques.

Advantageous to have :

• Experience with a cloud compute platform.
• Basic knowledge of Python or Bash scripting.
• Conversational German or better.

What we offer

A highly qualified and motivated team of 80 people on a journey to change the rapidly evolving European AI landscape.

• Flexibility to choose or switch between our office spaces in Heilbronn (IPAI), Munich (House of Communication), and work-from-home options.
• Opportunity to shape various projects and develop new content based on the latest AI developments and business adoption.
• An atmosphere that encourages innovative thinking and experimentation with software, hardware, and processes.
• Engagement with hot topics of the next decade and the freedom to initiate your own activities.
• A highly visible initiative to help you build a large network of startups, partners, and tech companies.
• Sports membership with Wellpass for access to thousands of sports facilities across Germany and beyond.
• JobRad leasing option.
• The possibility of taking a sabbatical of up to 3 months after 3 years of employment, as a break from 30 vacation days to explore the world.

Contact

About us

Find out more on and experience:

Unclear seniority

Key Skills: Fund Management, Corporate Sales, HR Recruitment, Linux, Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1