Ocean Freight Reefer Specialist (m/w/d)

DP World; Mannheim; On-site; EUR 60,000 - 90,000; Full time

Job summary

DP World in Mannheim is seeking an experienced Ocean Freight Operations professional to manage day-to-day shipments, including planning, booking, export customs clearance, and invoicing, while ensuring compliant, timely delivery.

You will optimize performance, monitor KPIs, build strong relationships with customers, carriers and internal teams, and drive cost controls across the operation in a fast-paced freight forwarding environment.

Qualifications

• 3+ years in Ocean Freight Forwarding Operations.
• Experience with Import, Export and Customs Clearance.
• Fluent English and German, written and spoken.

Responsibilities

• Manage day-to-day execution of international ocean freight shipments, including planning, booking, export customs clearance, delivery coordination, cost control, and invoicing.
• Support growth of Reefer FCL business with efficient transportation solutions.
• Analyze KPIs, identify improvements, and implement corrective actions.
• Build relations with customers, carriers, suppliers, and internal stakeholders.
• Identify and implement process improvements to reduce costs and enhance efficiency.
• Proactively manage operational risks and ensure timely issue resolution.
• Monitor costs and budgets to support profitability.
• Ensure compliance with customs, trade, and company policies.
• Prepare operational and financial reports with shipment performance updates.
• Adhere to DP World policies and strategic directives.
• Promote end-to-end logistics leveraging DP World’s network and assets.
• Collaborate with Reefer Product Manager and cross-functional teams.
• Provide proactive problem-solving and clear communication for smooth shipment execution.

Skills

Ocean Freight

English

German

Stakeholder

TMS

Tools

Freight Management Systems

Transportation Management System (TMS)

Reporting Tools

Job description

Your Responsibilities

• Manage the day-to-day execution of international ocean freight shipments, including shipment planning, booking, export customs clearance, delivery coordination, cost control, and invoicing.
• Support the growth and development of the Reefer FCL business by ensuring efficient and reliable transportation solutions for customers.
• Monitor and optimize operational performance by analyzing key metrics, identifying improvement opportunities, and implementing corrective actions where necessary.
• Build and maintain strong relationships with customers, carriers, suppliers, and internal stakeholders to ensure exceptional service delivery and customer satisfaction.
• Identify and implement process improvements to enhance operational efficiency, streamline workflows, and reduce costs.
• Proactively manage operational risks, ensuring timely resolution of shipment delays, service disruptions, claims, and compliance-related issues.
• Monitor and control operational costs and budgets to support profitability and financial performance targets.
• Ensure compliance with all applicable customs, trade, transportation, and company regulations, policies, and procedures.
• Prepare and maintain operational and financial reports, providing regular updates on shipment performance, KPIs, and business results.
• Adhere to Ocean Freight policies, standards, and strategic directives established by local and regional management.
• Promote end-to-end logistics solutions by leveraging DP World’s internal network and assets wherever possible, including inland terminals, road freight services, and other integrated logistics solutions.
• Collaborate closely with the Reefer Product Manager and cross-functional teams to support business development initiatives and operational excellence.
• Provide proactive problem-solving and effective communication to ensure smooth shipment execution in a fast-paced freight forwarding environment.

Your Profile

• Minimum 3 years of experience in Ocean Freight Forwarding Operations.
• Proven experience within the freight forwarding and logistics industry.
• Hands-on experience across multiple operational areas, including Import, Export, and Customs Clearance.
• Experience handling FCL shipments, preferably including Reefer (temperature-controlled) cargo, is an advantage.
• Experience working with freight management systems, transportation management systems (TMS), and operational reporting tools.
• Demonstrated ability to manage shipment execution, coordinate with international stakeholders, and resolve operational challenges efficiently.
• Fluent English and German, both written and spoken.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW