Customer Service Specialist (m/w/d)

DP World; Frankfurt; On-site; EUR 55,000 - 75,000; Full time

Job summary

DP World seeks a Customers Service/Inside Sales Specialist/Prizing Manager to drive revenue and maintain key customer relationships in the logistics sector. You will sell logistics services, handle inquiries, and coordinate shipments to ensure timely delivery, while providing pricing to customers.

You will be the daily partner to customers, build lasting relationships, prepare quotes, and coordinate with operations to ensure on-time delivery. Fluency in German and English is required.

Qualifications

• Experience in logistics operations with pricing or sales exposure.
• Track record in sales and business development in logistics/freight forwarding.
• Solid knowledge of freight forwarding operations and supply chain processes.
• Proficiency with CRM and TMS systems.
• Strong customer focus and communication skills.
• High attention to detail and strong organizational abilities.
• Ability to work independently and manage multiple priorities.
• Commercial mindset with ability to identify growth opportunities.
• Fluency in German and English, written and spoken.

Responsibilities

• Identify and target potential customers, develop and maintain a customer database, and deliver compelling sales presentations to generate new business opportunities.
• Build and maintain strong relationships with existing customers by serving as their primary point of contact, responding to inquiries, and providing exceptional customer support.
• Manage customer shipments from booking to delivery, ensuring smooth execution, proactive communication, and timely resolution of any deviations or service issues.
• Collaborate closely with the operations team to coordinate shipments, monitor progress, and ensure accurate and on-time delivery.
• Prepare quotations and pricing solutions for existing and prospective customers, supporting business growth and customer retention.
• Drive new business development through proactive outreach via phone, email, and virtual meetings.
• Maintain accurate records of sales activities, customer interactions, opportunities, and revenue performance within CRM systems.
• Prepare regular sales reports, performance analyses, and business forecasts.
• Monitor market developments, industry trends, and competitor activities to identify opportunities for improvement, expansion, and increased market share.
• Continuously seek ways to enhance customer satisfaction, operational efficiency, and commercial performance.

Skills

Sales & BD

Logistics operations

Freight forwarding knowledge

Customer focus

Communication skills

Problem solving

Time management

Independent worker

Multitasking

Commercial mindset

German & English

Tools

CRM

TMS

Job description

Job Description

As our Customers Service/Inside Sales Specialist/Prizing Manager, you will play a crucial role in generating revenue and maintaining strong customer relationships within the industry. You will be responsible for selling logistics services, managing customer inquiries and coordinating shipments to ensure timely and efficient delivery. Furthermore you will provide the customer rates and prices for his business, you will be the daily partner and face to our customers.

Responsibilities

• Identify and target potential customers, develop and maintain a customer database, and deliver compelling sales presentations to generate new business opportunities.
• Build and maintain strong relationships with existing customers by serving as their primary point of contact, responding to inquiries, and providing exceptional customer support.
• Manage customer shipments from booking to delivery, ensuring smooth execution, proactive communication, and timely resolution of any deviations or service issues.
• Collaborate closely with the operations team to coordinate shipments, monitor progress, and ensure accurate and on-time delivery.
• Prepare quotations and pricing solutions for existing and prospective customers, supporting business growth and customer retention.
• Drive new business development through proactive outreach via phone, email, and virtual meetings.
• Maintain accurate records of sales activities, customer interactions, opportunities, and revenue performance within CRM systems.
• Prepare regular sales reports, performance analyses, and business forecasts.
• Monitor market developments, industry trends, and competitor activities to identify opportunities for improvement, expansion, and increased market share.
• Continuously seek ways to enhance customer satisfaction, operational efficiency, and commercial performance.

Qualifications

• Proven experience in logistics operations, providing a strong foundation for customer service, pricing, and commercial activities.
• Proven track record in sales and business development within the logistics or freight forwarding industry.
• Solid knowledge of freight forwarding operations, transportation processes, and supply chain management.
• Proficiency in using CRM, TMS, and other relevant business systems and tools.
• Strong customer focus with excellent communication and relationship-building skills.
• High level of accuracy and attention to detail, combined with strong organizational and time-management abilities.
• Ability to work independently, take ownership of tasks, and collaborate effectively as part of a team.
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Commercial mindset with the ability to identify opportunities for customer growth and business expansion.
• Excellent command of German and English, both written and spoken.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW