Nutritional Consultant – Follow Up

Farmina; Berlin; Remote; EUR 40,000 - 60,000; Full time

Job summary

Farmina is seeking a Nutritional Consultant – Follow Up to maintain long-term relationships with pet owners, providing personalized nutritional guidance through Farmina's digital platforms.

You will translate complex nutrition concepts into clear, actionable advice and collaborate with marketing, CRM, and other Nutritional Consultants to enhance the customer journey. This role blends science and empathy for pets' health across Europe.

Qualifications

• Experience in pet nutrition or advisory roles.
• Strong communication and relationship-building skills.
• Comfort with digital communication platforms and technology.
• Ability to translate nutrition concepts into practical guidance.

Responsibilities

• Provide ongoing nutritional follow-up to pet owners through Farmina's digital platforms.
• Deliver personalized nutritional recommendations via phone, messaging platforms, and mobile apps.
• Build trusted relationships with customers, ensuring a high-quality experience.
• Translate nutritional concepts into practical, easy-to-understand guidance.
• Engage with online communities and digital channels to strengthen Farmina's Pet Care approach.
• Monitor feedback and identify opportunities to improve customer experience.
• Collaborate with Marketing, Commercial, CRM, and fellow Nutritional Consultants.
• Participate in initiatives and events promoting Farmina's nutritional services.

Skills

Pet nutrition knowledge

Customer advisory

Excellent communication

Empathy

Digital platforms

Job description

Farmina Pet Foods is a family-owned Italian company with over 50 years of experience. We are a leading player in the pet food market, with four production facilities and sales in over 75 countries worldwide.

As a Pet Care company, we combine nature and science to develop high-quality nutritional solutions that support the health and wellbeing of pets globally. With a strong international footprint and ambitious growth plans, Farmina continues to expand its presence across Europe and other strategic markets.

Make a real difference in the lives of pets and their families.

At Farmina, we believe nutrition is one of the most powerful ways to improve the health and wellbeing of pets. As a Nutritional Consultant – Follow Up, you will play a key role in maintaining long-term relationships with pet owners, providing personalized nutritional guidance, and helping them throughout their pet's nutritional journey.

This is an excellent opportunity for someone who combines technical knowledge with empathy, outstanding communication skills, and a genuine passion for animal health.

What you'll do

• Provide ongoing nutritional follow-up to pet owners through Farmina's digital platforms.
• Deliver personalized nutritional recommendations via phone, messaging platforms, and mobile applications.
• Build trusted relationships with customers, ensuring a high-quality experience throughout their journey.
• Support pet owners by translating nutritional concepts into practical, easy-to-understand guidance.
• Engage with online communities and digital channels to strengthen Farmina's Pet Care approach.
• Monitor customer feedback and engagement, identifying opportunities to improve customer experience.
• Collaborate closely with Marketing, Commercial, CRM, and fellow Nutritional Consultants.
• Participate in initiatives and events that promote Farmina's nutritional services.

What we're looking for

• Previous experience in pet nutrition, customer advisory, veterinary clinics, or customer support.
• Excellent communication and relationship-building skills.
• Customer-focused mindset with high levels of empathy.
• Comfortable working with digital communication platforms and technology.
• Ability to work independently while managing multiple customer interactions.
• Passion for pets and commitment to delivering exceptional customer care.

At Farmina, we combine science, innovation, and passion to improve the lives of pets worldwide. You'll become part of an international company where customer care, continuous learning, and collaboration are at the heart of everything we do.