Norwegian Speaking Zalando Customer Expert - Work Remote In Greece

Mercier Consultancy MD; Germany; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Relocation package

Training program

Health Insurance

Performance bonus

Job summary

Mercier Consultancy Group seeks a skilled Norwegian-speaking Zalando Customer Expert to support customers in Greece, delivering world-class service and guidance across order management, returns, and payments. You will act as a brand ambassador in a dynamic retail environment, collaborating with international teams to ensure exceptional customer satisfaction.

The role requires native Norwegian, strong communication, and experience in e-commerce or retail, with relocation to Greece offered by

Qualifications

• Native or fluent Norwegian (spoken and written) is essential.
• Proven experience in customer service, preferably in retail.
• Strong digital literacy and familiarity with online shopping platforms and CRM systems.
• Excellent communication and target-oriented mindset.
• EU passport or valid work permit required.

Responsibilities

• Provide world-class support to Zalando customers across channels.
• Resolve inquiries on orders, returns, and exchanges in a fast-paced retail environment.
• Act as a brand ambassador, upholding high retail standards.
• Assist with account management and payment verification.
• Collaborate with international teams to optimize service delivery.
• Utilize multi-channel tools to give timely, accurate resolutions.
• Stay informed on retail trends, campaigns, and stock availability.

Skills

Norwegian language

Customer service

CRM systems

Retail experience

Communication

Tools

CRM systems

Job description

Norwegian Speaking Zalando Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier talent and industry-leading global brands. As a trusted leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into rewarding career opportunities across the continent.

Job Overview

We are currently looking for a dynamic individual to join our team in the prestigious Retail (Online & Offline) sector as a Norwegian Speaking Zalando Customer Expert. This Norwegian Speaking Zalando Customer Expert position in Greece offers a unique chance to elevate your professional profile while enjoying the Mediterranean lifestyle through one of our premier Norwegian-speaking jobs.

Key Responsibilities

• Provide world-class support to customers of the fashion-forward retail giant, Zalando, ensuring a seamless shopping experience
• Resolve complex inquiries regarding order status, returns, and exchanges within the fast-paced retail e-commerce environment
• Act as a brand ambassador, maintaining the high standards associated with the online and offline retail industry
• Assist customers with account management, payment verification, and personalized shopping guidance
• Collaborate with international teams to optimize retail service delivery and maintain high customer satisfaction scores
• Utilize multi-channel communication tools to provide timely, accurate, and empathetic resolutions
• Stay updated on the latest retail trends, promotional campaigns, and stock availability to better serve our clientele

Requirements

• Native or fluent Norwegian (spoken and written) is essential for this role
• Valid EU passport or work permit (mandatory)
• Proven experience in customer service, preferably within the retail industry
• Strong digital literacy and familiarity with online shopping platforms and CRM systems
• Excellent communication skills and an ability to thrive in a target-oriented retail environment
• Strong enthusiasm for fashion and e-commerce trends

Benefits

What We Offer

• Competitive Monthly Salary package
• 2 Extra Salaries Per Year (13th and 14th salary bonus)
• Monthly Performance Bonus linked to service KPIs
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided upon arrival)
• Comprehensive, fully paid training program to ensure your success
• Private Health Insurance and additional benefits
• Exceptional career development opportunities within the global retail sector

Life in Greece

Embrace the vibrant culture and world-famous climate of Greece. Securing one of these Norwegian-speaking jobs allows you to experience a unique blend of ancient history and modern metropolitan living. Whether you are exploring historical sites or enjoying the stunning coastline, Greece offers an unparalleled quality of life that makes it the perfect destination for your next career move.

Our relocation package ensures that your transition to life in Greece is stress-free, allowing you to focus on enjoying the exquisite local cuisine and welcoming atmosphere. When you choose to accept a position with Mercier Consultancy Group, you are not just taking a job in the retail sector; you are starting an adventure in beautiful Greece that will last a lifetime.