NOC Engineer - Multinational Telecommunications Company

Hamilton Barnes Associates Limited; Darmstadt; Vor Ort; EUR 50.000; Vollzeit

Zusammenfassung

A leading provider of high-bandwidth connectivity solutions is seeking a NOC Engineer for their Frankfurt location. The ideal candidate will monitor and troubleshoot network issues, ensuring outstanding service continuity. This role requires excellent understanding of MSP and Ethernet systems, with fluency in German and good command of English.

Qualifikationen

• Excellent understanding/work experience of MSP, Ethernet, DWDM systems.
• Experience with network management and troubleshooting.
• Ability to quickly learn and implement technical information.

Aufgaben

• Monitor, troubleshoot, diagnose network issues.
• Provide professional customer support as a one-stop shop.
• Generate technical reports and manage software upgrades.

Kenntnisse

Troubleshooting

Network Management

Customer Communication

Ausbildung

Experience with MSP, Ethernet, DWDM systems

German (C1 proficiency)

English (B1 proficiency)

Tools

Network Management via GUI

CLI

Jobbeschreibung

Join a leading provider of high-bandwidth connectivity solutions for businesses across the globe. They offer a diverse range of network services, including internet access, IP transit, cloud connectivity, and data centre solutions.

As an NOC Engineer, you'll play a critical role in their Network Operations Center (NOC), monitoring and troubleshooting network issues to ensure optimal performance for our customers. You'll work collaboratively with a team of skilled professionals to identify, diagnose, and resolve network incidents, minimizing downtime and maintaining service continuity.

Responsibilities:

• Proactively monitor, troubleshoot, diagnose and troubleshoot a pan-European MPLS infrastructure and range of Optical and Ethernet services against product SLAs up to 3rd-level support.
• Very good knowledge or experience with the connection to optical and Ethernet-based networks is an advantage
• Extensive knowledge of customer-specific networks and services
• Providing a professional interface to customers as a one-stop shop for all their problems
• Establishing and maintaining working relationships with key partners and manufacturers
• Manage and coordinate tasks with field service or 3rd-level support
• Clear and accurate record of what happened during a fault period and regular updates as needed using Colt's fault management system
• Fix or escalate bugs according to product SLAs
• Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks.
• Generating technical reports for customers upon request
• Technical management of software upgrades in coordination with the vendors and Colt teams involved

Essential requirements (Skills, Experience, Qualifications)

• Excellent understanding/work experience of MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics and troubleshooting
• Experience with network management via GUI and CLI
• Experience with some of the following providers and their associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
• Experience in a Telecom/IT Helpdesk environment, as well as experience working with Global Network Providers, NOC and Field Engineers for technical deployments
• Experience working in a team environment with full responsibility for troubleshooting. With a high willingness to take personal responsibility, coordinate with internal and external teams and lead to a satisfactory conclusion.
• Excellent customer and service-oriented communication skills, both written and verbal.
• Ability to quickly learn and implement technical information and make decisions quickly and efficiently
• German (fluent, at least C1).
• English (communicative level, at least B1)

Good to have:

• Experience with Layer 3 services and technologies
• Understanding of IP basics and various protocols, working experience implementing, diagnosing and troubleshooting IP, MPLS and VPN solutions in a pan-European network
• Experience with ITIL

Salary:

• €50,000

Location:

• Frankfurt