Night Auditor (m/f/d) – part-time or full-time

Alsterkrug Hotel GmbH; Hamburg; Hybrid; EUR 18,000 - 25,000; Part time

Benefits offered by this job

26 days’ holiday

Christmas bonus

Employee hotel discounts

Travel pass coverage

Job summary

Alsterkrug Hotel GmbH is seeking a Night Auditor (m/f/d) for part-time or full-time work in Hamburg. You will welcome guests overnight, manage late check-ins/outs, and handle requests with care.

A friendly, professional presence is essential for ensuring guest comfort and safety. The role offers a flexible rota and opportunities for development in a family-run hotel with attractive benefits and a long-term outlook.

Qualifications

• Completed qualification in hospitality or relevant experience as a career changer.

Responsibilities

• During the night shift, ensure guest well-being and act as a competent point of contact.
• Handle guest requests or complaints with confidence.
• Professional and warm guest care; check-in and check-out at late or early hours.

Skills

German language (written and spoken)

English language

Independent work

Sense of responsibility

Hospitality industry qualification

Education

Hospitality industry qualification

Tools

MS Office

PMS Guestline (advantage)

Job description

Night Auditor (m/f/d) – part-time or full-time

Responsible individual wanted!

• Immediate start or by agreement
• 4-day week or full-time

We offer:

• A family-run business with a friendly, welcoming team
• Flexible rota with a working time account
• 26 days’ holiday, plus one extra day each year
• Competitive pay and attractive SFN bonuses
• Holiday pay and a Christmas bonus
• Bonuses for service anniversaries
• Numerous training and development opportunities
• Employee benefits; special rates at over 4,000 hotels worldwide through the BWH Hotel Group
• 25% discount at the Alsterkrug restaurant and Bistro Braband
• Trial sleep for all new staff
• Cover of the cost of a travel pass or a travel allowance
• Provision and cleaning of workwear
• Open-door policy and short decision-making processes
• Free meals, water, coffee and tea
• Good career prospects
• We are committed to sustainability and are looking for a long-term working relationship – we aim to offer permanent employment

Here’s what will impress us:

• You have completed a qualification in the hospitality industry or, as a career changer, have relevant professional experience.
• Good spoken and written German and English
• A commitment to quality
• Ability to work independently and efficiently
• A sense of responsibility
• You are proficient in the standard MS Office programmes
• Good knowledge of standard hotel software (PMS Guestline would be an advantage)
• Even during busy periods, you maintain a clear overview and conduct yourself with confidence

Your responsibilities:

During the night shift, you will ensure the well-being of our guests with care and a sense of responsibility. You will be available as a competent point of contact and will provide assistance. You will handle guest requests or complaints with confidence.

• Professional and warm guest care
• Check-in and check-out at late or early hours