Night Auditor - Live Hotel

Live! Casino & Hotel; Hannover; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a vibrant and dynamic environment as a Night Auditor in a high-energy casino setting. This role is essential for ensuring a seamless check-in/check-out experience for guests while maintaining the financial accuracy of the hotel's operations. You will be part of a dedicated team that values fairness, teamwork, and fun, all while working in a bustling atmosphere filled with excitement. If you thrive in fast-paced environments and have a passion for guest service, this opportunity is perfect for you.

Leistungen

24/7 high-energy casino culture

Teamwork and collaboration

Exposure to exciting casino environment

Qualifikationen

• 1-3 years experience in hotel or high-end retail environment.
• Retail customer service training is a plus.

Aufgaben

• Ensure smooth check-in/check-out procedures for guests.
• Track room revenues and occupancy percentages.
• Post charges to guest accounts accurately.

Kenntnisse

Effective communication skills

Attention to detail

Ability to work under pressure

Data entry skills

Customer service skills

Ausbildung

High school diploma or GED

Jobbeschreibung

Min Compensation

USD $17.00/Hr.

Max Compensation

USD $19.65/Hr.

Overview

Why We Need Your Talents:

The Maryland Live! Hotel Night Auditor is responsible for the check-in/check-out procedures of hotel guests courteously and efficiently, and to the service levels expected in a four-star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to ensure a seamless experience for the guest. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts, including guest transactions not posted during the day by the front office cashier.

Responsibilities

Where You Will Make An Impact:

• Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments, and locations; all room rates, special packages, and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures, including front and back of house operations.
• Post charges to guest accounts that have not been posted or where incurred during the night audit shift.
• Transfer charges and deposits to master accounts.
• Ensure all charges are assigned to the appropriate departments.
• Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary, correctly posted, and allocated in the system.
• Track room revenues, occupancy percentages, and other front office statistics such as check figures, postings, and documents for accuracy; record, store, access, and analyze computerized financial information; prepare End of Day procedures; follow the End of Day/Night Audit Checklist. Assist PBX with switchboard duties.

Qualifications

Skills To Help You Succeed

• Ability to read and interpret instructions and directions for guests.
• Effective communication skills with guests and staff in all areas related to guest service.
• Ability to input and access data in computer systems.
• Understanding guest inquiries and providing appropriate responses.
• Promoting positive relations with individuals approaching the Front Desk and via telephone.
• Remaining calm and courteous while focusing on guests' needs.
• Thinking clearly, quickly, and making concise decisions.
• Prioritizing, organizing, and following up on tasks.
• Working well under pressure with 50+ arrivals/departures within any given period.
• Attention to detail and maintaining confidentiality of all guests and hotel information.
• Ability to remain stationary at assigned post for extended periods.
• Teamwork and collaboration with other departments and co-workers.

Must Haves:

• Education: A high school diploma or GED equivalent. Retail customer service training is a plus.
• Experience: One to three years of previous experience in a hotel or high-end retail environment.
• Ability to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Lifting, pushing, and carrying up to 20 lbs.
• Bending, kneeling, frequent walking, standing, and some sitting.
• Climbing steps and working in a high-energy casino environment of over 300,000 sq. ft.
• Exposure to alcohol, cigarette, and cigar smoke, bright lights, and loud noises. Smoking is allowed in the environment.

What We Offer

Life at Live!

• A 24/7 high-energy casino culture committed to fairness, teamwork, and FUN.
• The casino spans over 100,000 square feet, requiring energy and ability to move quickly.
• Exposure to alcohol, cigarette, and cigar smoke, bright lights, and loud noises. Smoking is permitted.