Network Operations Center (NOC) Manager – EV Charging (f / m / d)

E.ON Drive GmbH; Essen; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

E.ON Drive GmbH recherche un Operations Manager NOC pour le marché néerlandais. Vous serez responsable de la stabilité du réseau de charge et de l'expérience client tout en contribuant à la croissance de notre entreprise de mobilité électrique. Ce poste offre une flexibilité de travail hybride et de nombreuses opportunités de développement personnel.

Leistungen

Modèle de travail hybride

Opportunités de croissance personnelle

Soutien à la famille

Repas et boissons subventionnés

Programme d'actions pour les employés

Qualifikationen

• Expérience dans l'industrie de la mobilité électrique ou du service client.
• Expérience initiale avec les opérations d'infrastructure DC.
• Attitude proactive et volonté de contribuer à un nouveau domaine d'activité.

Aufgaben

• Assurer la stabilité du réseau de charge haute puissance pour un client OEM majeur.
• Communiquer de manière proactive et transparente avec nos clients.
• Contribuer à l'amélioration continue de la qualité du service.

Kenntnisse

Compétences en résolution de problèmes

Compétences en communication

Compétences en négociation

Ausbildung

Diplôme universitaire en ingénierie électrique ou formation professionnelle comparable

Jobbeschreibung

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany to travel in a clean, quiet, and affordable way through electromobility. Our product portfolio includes smart solutions for charging on the road, at work, and at home. We assist our customers at every step, from personal advice and installation of charging stations to modern billing systems and the supply of green electricity.

At E.ON, diversity matters. We welcome all people and believe that differences make us stronger. Become part of our inclusive and diverse company culture! To create equal opportunities, we offer our positions in full or part-time.

Seize the opportunity to join our E.ON Drive GmbH team in Essen as soon as possible as an Operations Manager NOC - Netherlands (f/m/d). Create prospects not only for the future of E.ON but also for your own. We look forward to meeting you, because none of us is as strong as all of us.

Your Responsibilities

1. Ensure the stability of our high-power charging network for a major OEM customer, focusing on the Dutch market.
2. Operate our DC chargers and ensure a smooth customer experience, including:

Documentation, analysis, and management of customer requests within our CRM / Predictive Maintenance Tool.

1. Implement relevant suppression measures and coordinate with field service partners.
2. Maintain proactive and transparent communication with our customers.
3. Ensure charger infrastructure is maintained and inspected according to industry legislation and regulations.
4. Contribute to continuous improvement of service quality and operational excellence.
5. Support the growth of our eMobility business.

Your Profile

1. University degree in electrical engineering or a comparable professional training.
2. Experience in the eMobility or customer service industry.
3. Initial experience with DC infrastructure operations.
4. Strong problem-solving skills and ability to prioritize collaboratively within the team.
5. Excellent communication and negotiation skills in English and Dutch; additional languages are a plus.
6. Proactive attitude with willingness to contribute to a new business area.

What We Offer

To keep you motivated and healthy, we provide the following benefits:

• Flexibility: hybrid work model, flexible working hours, sabbaticals, or additional vacation opportunities for a great work-life balance.
• Working from abroad: up to 20 days in the European Economic Area.
• Flat hierarchies: interdisciplinary and collaborative working style encouraging your ideas.
• Modern work environment with digital and ergonomic standards.
• Personal growth: lifelong learning opportunities using the latest technology and state-of-the-art training.
• Family Service Support including childcare, holiday care, nursing support, and daily assistance.
• Nutrition & Health: subsidized meals and drinks, physiotherapy, flu vaccinations, mental health support.
• Corporate Benefits: Employee Share Program, pension scheme, discounts, insurances, and more.
• Location: excellent public transport, free parking, and e-vehicle charging points.
• Mobility Options: private car and bicycle leasing programs.