Network Management Subject Matter Expert (RAN & CORE Network Management Software)

MBR Partners; Köln, München, Düsseldorf; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a Technical Product Expert to provide advanced support and expertise in 4G and 5G networks. This role involves troubleshooting complex network issues, integrating analytics tools, and conducting training sessions for customers. You'll work closely with clients to enhance their understanding of the platform and ensure optimal performance of their networks. Join a team that is shaping the future of network management with cutting-edge technology and play a pivotal role in delivering exceptional service to telecommunications providers across Europe. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you.

Qualifikationen

• Extensive experience in troubleshooting networks, especially 4G and 5G.
• Proficiency in network analytics tools and packet analyzers.

Aufgaben

• Provide technical expertise and support for network platforms.
• Assist in troubleshooting and resolving complex network issues.

Kenntnisse

Troubleshooting 4G and 5G networks

Network analytics tools

Problem-solving skills

Communication skills in German and English

Technical support

Ausbildung

Bachelor's degree in Telecommunications

Master's degree in Computer Science

Tools

Wireshark

NetScout

Viavi

Elisa-Polystar

Ericsson

Radcom

Tshark

Ethereal

Anritsu

Jobbeschreibung

Our client is a group of innovative people, excessively focused on accelerating technology deployment within the Mobile Telecoms space.

The client has launched a new software solution that brings artificial intelligence and machine learning insights for network diagnostics to Telco Service Providers. The solution is shaping the future of network management.

It offers:

• Accelerate issue resolution, enhance performance, and boost productivity for 4G & 5G telecommunications using reliable ML and AI
• Real-Time Packet Based Failure Detection
• Comparative Analysis
• Network Performance Indicators
• AI Chat Conversational Interface
• API Integration
• Intent-Based Diagnostics

Who We’re Looking For:

As a Technical Product Expert (Subject Matter Expert), you will be responsible for providing demos, advanced technical support and domain expertise to our European customers. Your role will involve helping our customers troubleshoot complex 4G and 5G network issues across RAN, CORE, and IMS domains with the use of the platform.

In addition, you may from time-to-time support our sales team with customer demos and technical discussions. You must have experience with tools such as Wireshark, NetScout, Viavi, Elisa-Polystar, Ericsson and Radcom.

You must be deeply knowledgeable in the analysis of PCAP files.

1. Provide technical expertise and support for the platform, ensuring optimal understanding and efficiency for our customers' networks.
2. Assist troubleshooting and resolve 4G and 5G network issues from RAN to CORE to IMS leveraging our client's platform.
3. Help integrate network analytics tools like Wireshark, NetScout, Viavi, Elisa-Polystar, Ericsson and Radcom with our client's platform.
4. Analyze network PCAPs to identify and enhance network scenarios that should be added to my client's use cases.
5. Collaborate with customers to understand their technical needs and provide tailored solutions.
6. Conduct training sessions and workshops for customers to enhance their understanding and use of the product.
7. Stay updated with the latest advancements in network technologies and tools.
8. Support our sales team with customer demos and technical deep dives.

What You’ll Need:

1. Extensive experience in troubleshooting 4G and 5G networks, specifically within RAN, CORE, and IMS domains.
2. Proficiency in using network analytics tools such as Wireshark, NetScout, Viavi, Elisa-Polystar, Ericsson, and Radcom.
3. In-depth experience with network packet analyzer tools such as Wireshark, Tshark, Ethereal, Anritsu or network PCAPs.
4. Strong problem-solving skills and the ability to handle complex technical issues.
5. Excellent communication skills in both German and English.
6. Ability to work independently and as part of a team.
7. Willingness to travel within Europe as required.
8. Fluent in German and English.

Preferred Qualifications:

1. Bachelor or master’s degree in Telecommunications, Computer Science, Computer Engineering, or a related field.
2. Minimum of 10 years of experience and 4 years in a similar role.
3. Relevant positions in network troubleshooting and diagnostics.
4. Experience working with network analytics tools.
5. Experience with software development using Python.

Please ignore the salary level mentioned on the job board - the salary is flexible depending on the experience of the candidate.