National Operations Manager, Employee Benefits

Jobtailor; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an experienced Senior Operations Lead to develop and implement national standards for Employee Benefits, identify inefficiencies, and drive productivity across regions. You will collaborate with IT and business leaders to optimize agency management systems, leverage automation tools, and establish KPIs and dashboards to continuously improve operational performance.

This role requires influencing without direct authority and ensuring regulatory compliance across

Qualifikationen

• Bachelor’s degree in business, human resources, or related field.
• 6–8 years in insurance brokerage operations, with demonstrated expertise in Employee Benefits and process improvement.
• Advanced knowledge of operational best practices and process improvement methodologies.
• Strong analytical and problem-solving skills with ability to interpret data and drive decisions.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office Suite and familiarity with agency management platforms.
• Ability to influence and lead cross-functional initiatives without direct authority.
• Strong understanding of employee benefits workflows, compliance requirements, and agency management systems.
• Experience with national or multi-regional operational oversight and change management initiatives.

Aufgaben

• Develop and implement national standards and best practices for Employee Benefits operations
• Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions
• Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions
• Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools
• Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement
• Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives
• Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization
• Lead operational integration efforts during mergers, acquisitions, or organizational restructuring

Kenntnisse

Analytical problem-solving

Excellent communication & stakeholder

Influence without authority

Operational best practices

Ausbildung

Bachelor’s degree in business or related field

Tools

Microsoft Office Suite

Agency Management Platforms

Jobbeschreibung

• Develop and implement national standards and best practices for Employee Benefits operations


• Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions


• Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions


• Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools


• Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement


• Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives


• Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization


• Lead operational integration efforts during mergers, acquisitions, or organizational restructuring

Requirements

• Bachelor’s degree in business, human resources, or related field


• 6–8 years in insurance brokerage operations, with demonstrated expertise in Employee Benefits and process improvement


• Advanced knowledge of operational best practices and process improvement methodologies


• Strong analytical and problem-solving skills with ability to interpret data and drive decisions


• Excellent communication and stakeholder management skills


• Proficiency in Microsoft Office Suite and familiarity with agency management platforms


• Ability to influence and lead cross-functional initiatives without direct authority


• Strong understanding of employee benefits workflows, compliance requirements, and agency management systems


• Experience with national or multi-regional operational oversight and change management initiatives

Core Competencies

Demonstrates expertise in Employee Benefits operations, process improvement, and compliance management while effectively collaborating with cross-functional teams to drive operational excellence and enhance productivity.

Highest-signal resume keywords

• Employee Benefits Expertise


• Process Improvement Methodologies


• Operational Best Practices


• Analytical Problem-Solving Skills


• Stakeholder Management

ATS Optimization Keywords

Hard Skills

• Operational Standards Development


• Workflow Streamlining


• KPI Establishment


• Data Interpretation


• Change Management

Soft Skills

• Excellent Communication


• Influencing Skills


• Leadership Without Authority

Industry Keywords

• Insurance Brokerage Operations


• Regulatory Compliance


• Audit Standards


• Operational Integration


• Multi-Regional Oversight

Tools & Technologies

• Microsoft Office Suite


• Agency Management Platforms