Multilingual Customer Service Agent (m/f/d)

TN Germany; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player is seeking multilingual talents to join its Customer Service Team in Berlin. As a Customer Service Advisor, you will support clients from one of the world's leading social media companies, ensuring exceptional customer experiences. Your role will involve assisting advertisers with queries, providing product support, and resolving issues promptly while maintaining high satisfaction levels. This position offers a supportive work environment, comprehensive training, and the opportunity to grow within a dynamic team. If you are passionate about customer service and thrive in a fast-paced setting, this role is perfect for you.

Leistungen

Home Office

Work Equipment Provided

6 Weeks Paid Online Training

Ongoing Coaching

Qualifikationen

• Fluency in the applied language at C1 level and B2 in English required.
• Experience in online advertising and customer service is a plus.

Aufgaben

• Provide support to advertisers and agencies via phone, chat, and email.
• Resolve customer issues and maintain high satisfaction.

Kenntnisse

Online Advertising Experience

Customer Service Experience

Excellent Communication Skills

Fluency in Applied Language (C1)

English Proficiency (B2)

Familiarity with Social Media

Ability to Multitask

Fast Learner

Jobbeschreibung

Social network you want to login/join with:

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Client:

Concentrix

Location:

Berlin, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

fddcbb2d0453

Job Views:

10

Posted:

25.04.2025

Expiry Date:

09.06.2025

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Job Description:

Description

We are searching multilingual talents like YOU for our excellent Customer Service Team!

Become a Customer Service Advisor (m/f/d) for our service team at Concentrix Berlin and help us deliver exceptional customer experiences for one of the world’s biggest, most well-known, and leading social media companies.

Working within our friendly and supportive team, you will:

• provide support to advertisers and agencies (SMBs) for various queries generated via different communication channels such as phone, chat, and email.
• offer pre- and post-sales support for all self-service advertising products.
• provide product and tool support to enhance our clients' experience.
• use tools and systems to identify customers' issues addressed in their raised queries.
• escalate the client's problems to the corresponding groups for resolution.
• resolve customer issues in a timely manner, proactively communicate progress to clients, and proactively identify areas where clients can improve usage of our solutions.
• maintain high customer satisfaction while representing a major brand.

Your Skills:

• Having online advertising experience is a big plus for you.
• It is desired that you have prior experience working in a service organization.
• You possess excellent written and verbal communication skills.
• You are fluent, both verbally and in written form, in the language you applied for at a C1 level, and have a minimum B2 level in English.
• You are familiar with social media platforms and actively use them.
• You have familiarity with online advertising products and vendors.
• You have the ability to multitask and work effectively under pressure.
• You are a fast learner and a diligent worker.
• €2,500 gross monthly salary / €30,000* gross annual salary.
• Home office in Germany**
• Your work equipment will be provided by us.
• 6 weeks paid online training and ongoing coaching.

If you are looking for a new opportunity with an employer who truly supports you, start now by applying directly here or send your application documents via email to us.