Microsoft Dynamics 365 (Senior) Configuration Manager (m/w/d)

Riverty; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fintech company is seeking a Microsoft Dynamics 365 (Senior) Configuration Manager to optimize customer service operations. Join a team focused on driving innovation through AI and user-centric solutions, enhancing overall financial growth and efficiency. This role offers the chance to work with cutting-edge technology in a flexible working environment.

Leistungen

Flexible working conditions

Work-life balance

Opportunities for personal development

Qualifikationen

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in implementing Power Automate workflows.
• Skill in deploying AI-driven customer service solutions.

Aufgaben

• Configure and maintain Dynamics 365 Contact Center components.
• Implement and optimize AI-driven tools like chatbots.
• Support integration with back-end systems.

Kenntnisse

Dynamics 365 Contact Center

Power Automate

AI-driven tools

Customer service solutions

User roles management

Jobbeschreibung

Social network you want to login/join with:

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Client:

Riverty

Location:

Berlin, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

341bf32eb974

Job Views:

2

Posted:

01.06.2025

Expiry Date:

16.07.2025

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Job Description:

At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic, and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators, and explorers in 11 countries.

Are you ready?

As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.

Everything we do starts with you. Together with you, we build the most human-centric fintech to enable everyone’s future financial growth. We are seeking a Microsoft Dynamics 365 (Senior) Configuration Manager (m/f/d) to join our team at one of our locations in Münster, Berlin, Amsterdam, or Heerenveen. Be part of our mission to build the next generation of fintech!

Your key responsibilities will be:

• Configure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and ensuring smooth omnichannel support.
• Implement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows.
• Support integration with back-end systems and other enterprise platforms, enhancing customer service workflows and ensuring seamless data synchronization.
• Assist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training.
• Stay updated on new features and assist in their implementation, tracking KPIs and conducting feedback sessions for continuous improvement.
• Manage user roles, permissions, and access controls, ensuring compliance with security policies and monitoring for unauthorized access.
• Collaborate with IT and support teams to troubleshoot issues, implement system enhancements, and resolve problems efficiently.

What you bring on the journey:

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in implementing Power Automate workflows, chatbots, and self-service tools.
• Skill in deploying and refining AI-driven customer service solutions.
• Knowledge of managing user roles, permissions, and compliance settings.
• Ability to collaborate effectively with Operations, IT, and vendors.
• Aptitude for diagnosing system inefficiencies and driving improvements.

Why Join Us?

• Be a key player in the digital transformation of customer service operations.
• Work hands-on with cutting-edge AI-driven automation and Microsoft Copilot.
• Collaborate with dynamic teams in IT, Operations, and Process Excellence.
• Drive meaningful impact by optimizing agent efficiency and self-service workflows.

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