Microsoft Dynamics 365 (Senior) Configuration Manager (m / f / d)

Bertelsmann SE & Co. KGaA; Münster; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A prominent fintech company is seeking a Senior Configuration Manager for Dynamics 365 to join their team in Münster. In this role, you will configure and maintain customer service tools, optimize AI-driven solutions, and lead migrations from legacy systems to improve customer engagement. Candidates should have experience with Dynamics 365, Power Automate, and a strong focus on team collaboration for ongoing system enhancements and user training.

Qualifikationen

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in implementing Power Automate workflows, chatbots, and self-service tools.
• Ability to diagnose system inefficiencies and drive improvements.

Aufgaben

• Configure and maintain Dynamics 365 Contact Center components.
• Implement and optimize AI-driven tools like Copilot and chatbots.
• Assist in migrating from legacy platforms to Dynamics 365 Contact Center.

Kenntnisse

Dynamics 365 Contact Center

Power Automate workflows

AI-driven customer service solutions

Troubleshooting and system problem resolution

Collaboration with IT and vendors

Jobbeschreibung

At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators and explorers in 11 countries.

Are you ready?

As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.

Everything we do starts with you. Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth. We are seeking a Microsoft Dynamics 365 (Senior) Configuration Manager (m / f / d) to join our team at one of our locations in Münster, Berlin, Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech!

Your key responsibilities will be :

• Configure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and ensuring smooth omnichannel support.
• Implement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows.
• Support integration with back-end system and other enterprise platforms, enhancing customer service workflows and ensuring seamless data synchronization.
• Assist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training.
• Stay updated on new features and assist in their implementation, tracking KPIs and conducting feedback sessions for continuous improvement.
• Manage user roles, permissions, and access controls, ensuring compliance with security policies and monitoring for unauthorized access.
• Collaborate with IT and second-level support to troubleshoot issues, implement system enhancements, and resolve system problems efficiently.

What you bring on the journey :

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in implementing Power Automate workflows, chatbots, and self-service tools.
• Skill in deploying and refining AI-driven customer service solutions.
• Knowledge of managing user roles, permissions, and compliance settings.
• Ability to collaborate effectively with Operations, IT, and vendors.
• Aptitude for diagnosing system inefficiencies and driving improvements.

Why Join Us?

• Be a key player in the digital transformation of customer service operations.
• Work hands-on with cutting-edge AI-driven automation and Microsoft Copilot.
• Collaborate with dynamic teams in IT, Operations, and Process Excellence.
• Drive meaningful impact by optimizing agent efficiency and self-service workflows.