Microsoft Dynamics 365 (Senior) Configuration Manager (m/f/d)

Riverty; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a leading fintech company as a Microsoft Dynamics 365 (Senior) Configuration Manager. This role involves optimizing customer service operations, implementing cutting-edge AI-driven tools, and ensuring seamless system integration. If you're ready to innovate in a dynamic environment and enhance financial growth through technology, this opportunity is for you.

Leistungen

Inclusive environment and culture of appreciation

Supported sports and leisure activities

Training and development opportunities

Discounts on Bertelsmann products

Mobile office and flexible working hours

Qualifikationen

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in implementing Power Automate workflows and chatbots.
• Skill in deploying AI-driven customer service solutions.

Aufgaben

• Configure and maintain Dynamics 365 Contact Center components.
• Implement AI-driven tools like Copilot and chatbots.
• Support integration with back-end systems.

Kenntnisse

Dynamics 365 Contact Center

AI-driven tools

Power Automate

User role management

Troubleshooting

Jobbeschreibung

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At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators and explorers in 11 countries.

Are you ready?

As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.

Everything we do starts with you. Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth. We are seeking a Microsoft Dynamics 365 (Senior) Configuration Manager (m/f/d) to join our team at one of our locations in Münster, Berlin, Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech!

Your key responsibilities will be:

• Configure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and ensuring smooth omnichannel support.
• Implement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows.
• Support integration with back-end system and other enterprise platforms, enhancing customer service workflows and ensuring seamless data synchronization.
• Assist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training.
• Stay updated on new features and assist in their implementation, tracking KPIs and conducting feedback sessions for continuous improvement.
• Manage user roles, permissions, and access controls, ensuring compliance with security policies and monitoring for unauthorized access.
• Collaborate with IT and second-level support to troubleshoot issues, implement system enhancements, and resolve system problems efficiently.
  
  
  

What you bring on the journey:

• Experience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center.
• Proficiency in implementing Power Automate workflows, chatbots, and self-service tools.
• Skill in deploying and refining AI-driven customer service solutions.
• Knowledge of managing user roles, permissions, and compliance settings.
• Ability to collaborate effectively with Operations, IT, and vendors.
• Aptitude for diagnosing system inefficiencies and driving improvements.
  
  
  

Why Join Us?

• Be a key player in the digital transformation of customer service operations.
• Work hands-on with cutting-edge AI-driven automation and Microsoft Copilot.
• Collaborate with dynamic teams in IT, Operations, and Process Excellence.
• Drive meaningful impact by optimizing agent efficiency and self-service workflows.
  
  
  

#EUR8

Benefits:

• At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
• Prioritize your health with supported sports and leisure activities.
• Take advantage of our numerous training and development opportunities! Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
• Benefit from our discounts on Bertelsmann products and financial incentives.
• With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part-time models.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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