Microsoft 365 Administrator (Night Shift)

The Green Technology Group; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology firm is seeking a Microsoft 365 Administrator for a night shift role. Responsibilities include support for Microsoft 365 applications, troubleshooting incidents, and maintaining network performance. The ideal candidate has 5-8 years of experience in system administration and a Bachelor's degree in a related field. Remote work options are available for the right candidate.

Qualifikationen

• 5-8 years of experience as a System Administrator or similar role.
• Ability to pass a background check.

Aufgaben

• Provide Tier III/IV support of the VA EMCS environment.
• Monitor and maintain network performance.
• Troubleshoot email-related issues.

Kenntnisse

Microsoft 365

Active Directory

PowerShell administration

Customer service

Ausbildung

Bachelor's Degree in Computer Science or related field

8 years additional experience

Tools

Microsoft Outlook

Service Now

System Center Configuration Manager

Jobbeschreibung

Overview

Microsoft 365 Administrator (Night Shift)

Location: Remote

Type: Full Time

Minimum Experience: Experienced

Security Clearance Level: Ability to pass a background check

Equity statement: Military Veterans and individuals with disabilities are encouraged to apply!

The Green Technology Group, LLC (TGTG) is seeking a talented & experienced Microsoft 365 Administrator

Job Description

Role Overview: We are seeking an M365 Administrator with experience in operations and maintenance of systems and/or networks. This position will be part of a team supporting an Enterprise Messaging and Collaboration Services (EMCS/EMCAO) infrastructure that provides national-level e-mail and collaboration services for approximately 300,000 Veterans Administration customers located across all 50 States and Puerto Rico. Responsibilities include support for the Microsoft 365 application suite (Microsoft Messaging/Outlook, Azure Rights Management Services (RMS), Teams, OneDrive, SharePoint) under the Microsoft 365 tenant. Active Directory (AD) includes System Center Configuration Manager (SCCM), Intune, Public Key Infrastructure (PKI) and other AD-related products. Requests for support are submitted through Service Now tickets or email.

We are looking for someone who will provide quality support to our clients by delivering insight, expertise, and dedication to ensure mission success. We seek individuals with technical skills, a proactive approach, and a positive attitude.

Responsibilities

• Provide Tier III/IV support of the VA EMCS environment.
• Answer incoming Incident Priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve issues (examples include Microsoft Outlook, AD moves, password resets, shared mailboxes, PowerShell administration, and more).
• Resolve National EMCS Tier III/IV tickets.
• Apply Exchange administrator skills to resolve enterprise-wide problems.
• Monitor and maintain network performance and report on the complete EMCS infrastructure.
• Responsible for all assigned trouble tickets from creation to resolution.
• Troubleshoot issues ranging from basic to email-related issues for executive-level users.
• Demonstrate great customer service skills.
• Able to work in a fast-paced environment.

Required Skills & Experience

• Essential Functions and Job Responsibilities: Provide TierIII/IV support of the VA EMCS environment.
• Answer incoming Incident Priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve issues (examples include Microsoft Outlook, AD domain moves, password resets, shared mailboxes, using PowerShell for administration, and more).
• Resolve National EMCS Tier III/IV tickets.
• Apply Exchange administrator skills to resolve enterprise-wide problems.
• Monitor and maintain network performance and report on the EMCS infrastructure.
• Responsible for all assigned trouble tickets from creation to resolution.
• Troubleshoot issues ranging from basic to email-related issues for Executive level users.
• Great customer service skills.
• Able to work in a fast-paced environment.

Minimum Requirements

• Bachelor's Degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is preferred; 8 years of additional relevant experience may be substituted for education.
• 5-8 years of experience as a System Administrator or similar role.

Revised 9/5/25

TGTG is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.