Membership Support Advisor (m/w/d)-1

StudentJob; Berlin; Vor Ort; EUR 6.700 - 11.000; Teilzeit

Benefits dieser Stelle

Free Club Membership

Food & drinks discount

Sports discounts

Career development

Paid on demand

Benefits access

Zusammenfassung

David Lloyd sucht eine engagierte Unterstützung im Member Support als Advisor am Hub Standort. Sie bearbeiten Mitgliederanfragen über Chat, Telefon und Email und bearbeiten Anfragen zeitnah, akkurat und serviceorientiert.

Arbeitszeiten sind von 9:00-17:00 oder 10:00-18:00, es handelt sich um ein Praktikum in einem Büro-Umfeld. Von Vorteil sind Erfahrungen im Call Center und gute Englischkenntnisse, flexible Teamarbeit und Zuverlässigkeit.

Qualifikationen

• Experience in outbound calling and handling customer queries is essential.
• Excellent customer service skills.
• Targets-driven and resilient in a fast-paced environment.
• Excellent communication and organizational skills.
• Must be within commuting distance of the hub; office-based role.

Aufgaben

• Bearbeiten von Mitgliederanfragen über Chat, Telefon und Email.
• Anfragen zeitnah, akkurat und serviceorientiert bearbeiten.
• Mitglieder aktiv betreuen und bestmöglichen Service bieten.
• In einem Team im Membership Hub arbeiten.

Kenntnisse

Outbound calling

Customer service

Communication

Organisational skills

Jobbeschreibung

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

*This role is located at our ...... Membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

Membership Germany

Stunden: 32 - 40

Anstellungsart: praktikum

Art des Stellenangebotes: Intern

Über den Arbeitgeber

David Lloyd

Fähigkeiten

• Es ist kein Abschluss erforderlich
• Du beherrscht Englisch

Was wir bieten

Vertrag: praktikum