Membership Services Consultant

David Lloyd Leisure Ltd; Deutschland; Vor Ort; EUR 30.000 - 46.000; Vollzeit

Benefits dieser Stelle

Free club membership for you and your 

Zusammenfassung

David Lloyd Clubs in Germany is seeking a passionate Membership Services Consultant to join our outbound team, making high-volume calls to members who are leaving or who have missed payments to reduce attrition.

This role requires a proactive approach to retain members, strong customer service, and a commercial mindset.

We offer a supportive culture, career development through internal training, and benefits such as free club membership for you and your family.

Qualifikationen

• Experience of outbound calling – high volume.
• Customer service experience.
• Strategic with a commercial edge to seek out and maximise potential to grow count and revenue.

Aufgaben

• Make high-volume outbound calls to members who are leaving or have missed payments to reduce attrition.
• Retain members by proactive outreach and protect revenue.

Kenntnisse

Outbound calling

Customer service

Sales mindset

Time management

Jobbeschreibung

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Membership Services Consultant to join our team!

Your role will be to work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company.

You'll be working in a challenging yet fun outbound calling team, the main focus of this role is to retain members within the business and you will do this by proactively calling our members.

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• Opportunity to earn commission*
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience of outbound calling – high volume
• Involvement in a fast-paced work environment
• Ability to use own initiative and manage own workload
• Customer Service experience
• Strategic with a commercial edge to seek out and maximise potential to grown count and revenue
• Involvement in a fast-paced work environment
• Previous experience of working within the Health & Leisure Industry

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

Membership Germany With 149 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.