Member Service Specialist I job at HealthEquity

Remote; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A healthcare financial services firm is hiring a Member Service Specialist I for remote work. Responsibilities include managing customer inquiries and providing education on various accounts and procedures. The ideal candidate will have a high school diploma and strong customer service skills. The position offers competitive pay and comprehensive benefits including health insurance and paid time off.

Leistungen

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Gym / Health Stipend

Retirement Savings

Education Assistance

Paid Holidays

Qualifikationen

• High school diploma or equivalent required.
• Must be 18 years or older.
• One to two years of customer service experience is preferred.

Aufgaben

• Respond to customer inquiries and ensure resolution of issues.
• Educate members on HealthEquity products and services.
• Maintain accurate documentation and communication.

Kenntnisse

Customer service skills

Oral communication

Written communication

Problem-solving skills

Interpersonal skills

Ausbildung

High school diploma or equivalency

Associates degree

Tools

Microsoft Word

Outlook

Teams

Windows operating systems

Jobbeschreibung

Remote in AR, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, OH, OK, SD, TN, TX, UT, WY

Job Type:

Employee

Job Schedule:

Full-Time

Entry-Level

Travel Required:

No specification

We're sorry, the employer did not include education information for this job.

Health Insurance, Dental Insurance, Vision Insurance, Parental Leave, Gym / Health Stipend, Retirement Savings, Education Assistance, Paid Holidays

About the Role

Member Service Specialist I

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable.

Overview

How you can make a difference:

While working from the confines of your home, this position will be responsible for maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding all of HealthEquity's(HQY) spending account products. Proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures.

This is a REMOTE position, but candidates must reside in the following states to be considered: AR, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, OH, OK, SD, TN, TX, UT, WY

This Job Posting is for our September 29th Training Class

What you’ll be doing:

• Research and respond to phone inquiries from our customers to ensure timely resolution of issues.
• Educate members when appropriate to maximize use of products and services.
• Consistently provide accurate information to customer inquiries in accordance with HealthEquity's (HQY) inquiry accuracy standards by prioritizing and utilizing appropriate tools, resources, internal communications, and training materials.
• Educate customers on HealthEquity products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures.
• Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.
• Establish rapport by offering information and services beyond the customer’s initial inquiry.
• Research issues and policies to effectively resolve negative member experiences as needed.
• Communicate with escalated members to understand their issue and work through resolution while remaining compliant with established security and policy practices.
• Maintain predictable and reliable attendance, with the ability to adapt to changing work schedules and evolving business needs.

What you will need to be successful:

• High school diploma or equivalency required. Associates degree, preferred
• Must be 18 years of age or older
• One to two years customer service and/or call center experience is a plus
• Proficiency with Microsoft Word, Outlook, Teams and Windows operating systems, is required. Able to navigate multiple computer screens and enter data
• Strong oral and written communication skills.
• Strong problem solving and decisions making skills
• Strong interpersonal skills
• Must have a secure location to work at home without distraction behind a closed door to protect sensitive information
• Proven skills as an insightful and compassionate communicator
• Demonstrated ability to establish and maintain positive interpersonal relationships
• Someone who is adaptable and who embraces change and ambiguity
• Work requires normal range of hearing, vision and verbal communication skills, with or without a reasonable accommodation.
• Must be able to use a telephone and headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation
• Must be able to spend prolonged periods of each workday on the phone
• The ability to perform work at a computer station for 7-8+ hours a day and function in an environment with frequent interruptions is required
• May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines

This is a remote position.

Salary Range

$17.00/ Hour

The actual compensation offer isdeterminedbased on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical,dental,and vision
• HSA contribution and match
• Dependentcare FSA match
• Full-time team members receive a minimum of18 daysof annual PTO and 13 paid holidays per year
• Paidparentalleave
• 401(k) match
• Personal and healthcare financial literacy programs