Mandarin Speaking Technical Client Service Manager

ELP Consult Ltd.; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading biotechnology company is seeking a Customer Service Manager for their Frankfurt office. The role involves managing customer interactions, enhancing satisfaction, and collaborating with teams to achieve sales goals. Candidates should have a relevant degree and strong interpersonal skills, with fluency in English and German being advantageous.

Leistungen

German visa sponsorship

Paid holidays

Year-end bonus

Employee benefits

Qualifikationen

• Bachelor's degree or higher in a relevant field.
• Knowledge of recombinant proteins and antibodies is advantageous.
• Fluent in English; German skills are a plus.

Aufgaben

• Provide customers with product quotations and manage orders.
• Analyze feedback to optimize customer service processes.
• Collaborate with marketing to achieve sales goals.

Kenntnisse

Customer Service

Client Expectations

Issue Resolution

Account Management

Client Relationships

Ausbildung

Bachelor's degree in Bioengineering, Biochemistry, Molecular Biology, Immunology, Cell Biology

Tools

MS Office

Jobbeschreibung

This is a permanent position offering German visa sponsorship and requires onsite work at the Eschborn office.

Established in 2007, our client is a listed global biotechnology company that manufactures high-quality research reagents for basic, translational, and clinical research. Their laboratories span over 80,000 square meters and produce cDNAs, recombinant proteins, antibodies, and antibody-based kits used to study cellular functions and human diseases. Their products are supported through a network of distributors across North America, Europe, and Asia.

Main Responsibilities:

1. Provide customers with product quotations and accurately enter customer orders into the operating system.
2. Manage teams in the technical customer service field.
3. Be familiar with company products to provide relevant product and service information to customers.
4. Collect, improve, and update customer information.
5. Analyze and summarize feedback from customers and other departments to optimize customer service processes.
6. Assist customers in resolving technical problems.
7. Maintain excellent written and oral communication skills.
8. Enhance customer satisfaction.
9. Collaborate with the marketing team to achieve sales and promotional goals in various regions.
10. Provide sales statistics, customer information, and payment data to other departments.

Requirements:

• Bachelor's degree or higher, preferably in Bioengineering, Biochemistry, Molecular Biology, Immunology, Cell Biology, or related fields; Chemistry and Chemical Engineering majors are also welcome.
• Knowledge of recombinant proteins and antibodies is advantageous.
• Proficient in computer operations and office software (MS Office).
• Fluent in written and spoken English; German language skills are a plus.
• Outgoing, open-minded, self-motivated, and goal-oriented.
• Responsible, proactive, and service-oriented.
• Strong interpersonal and communication skills with a team spirit.

This is a permanent position offering German visa sponsorship, paid holidays, year-end bonus, and other employee benefits.

Key Skills:

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Employment Type: Full Time

Experience: [Specify years of experience]

Vacancy: 1