Managing Director

TN Germany; Berlin; Vor Ort; EUR 80.000 - 150.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic leader to drive business transformation and enhance customer success. This role involves engaging teams, streamlining processes, and negotiating contracts to foster growth. With a focus on innovation and competitive intelligence, you will shape product roadmaps and ensure effective training initiatives. If you possess a strong entrepreneurial spirit and have a proven track record in executive management within the software sector, this is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifikationen

• 10+ years of cross-functional team management experience.
• Experience as COO, Managing Director, or CEO in a software company.

Aufgaben

• Drive company departments and engage teams for cultural improvement.
• Lead business transformation and enhance customer acquisition.

Kenntnisse

Leadership

Financial Acumen

Problem-solving

Communication

Analytical Skills

Ausbildung

Bachelor’s Degree

MBA or Advanced Degree

Jobbeschreibung

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Our client is the operational arm of a corporation, managing its global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, it delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What your day will look like:

Business Strategy:

• Drive all departments in the company, engaging and inspiring people, developing leadership, and ensuring a good cultural corporate environment.

• Review, redesign, streamline and implement internal processes and/or tools.

• Drive and lead the business transformation, bringing innovation to the table, engaging people, and managing the changes promoted.

• Drive the sales team to increase new customer acquisitions and expand sales to existing clients.

• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development.

• Negotiate contracts and business models with enterprise companies.

• Execute an effective, long-term customer success program for clients.

• Implement and maintain client support initiatives.

• Facilitate both in-house and client training sessions.

• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution.

• Coordinate the administration of annual customer satisfaction surveys and other communication tools.

Research and Development:

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs.

• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations.

• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers.

• Facilitate the growth of Product Managers by aligning their activities with job descriptions.

Review with Senior Management and the team:

• Annual, quarterly, and monthly revenue results/forecasts and costs.

• Participate in the development of internal department policies and programs to support quality and growth.

Requirements

About you:

• A natural ability to lead performance and financial health in a business.

• Bring a proven entrepreneurial spirit and pace-setter traits.

• Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus.

• 10+ years of direct cross-functional team management experience and P&L management.

• 5+ years of executive-level experience in a vertical market software company.

• Experience working in either a Software or Technology business as a COO, Managing Director or CEO.

• Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.).

• Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals.

• Excellent Leadership, communication, and organizational skills.

• Energy person with positive attitude.

• Quick learner, with excellent analytical and problem-solving skills.

• A ‘roll up the sleeves’ attitude towards problem-solving.

• Goal-oriented with comfort in setting measurable goals for others and him/herself.

• Comfortable working independently as well as in a team.

• Ability and willingness to create change, passion for continuous improvement.

• 30% travel required for internal and customer meetings.

• At least a professional level of German and English, both written and verbal, is essential.

• Must be legally authorized to work in Germany.