Managing Director

Avomind; Berlin; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

An established industry player seeks a dynamic executive leader to drive business strategy and customer success. This role involves leading cross-functional teams, managing P&L responsibilities, and fostering a culture of innovation and growth. You will engage with clients, implement effective customer support initiatives, and oversee research and development to align with market needs. The ideal candidate will possess strong leadership skills, a proven entrepreneurial spirit, and a deep understanding of financial management. Join a forward-thinking company that values continuous improvement and offers opportunities for impactful contributions.

Qualifikationen

• 10+ years of cross-functional team management experience.
• 5+ years of executive-level experience in a software company.
• Proven ability to lead performance and financial health.

Aufgaben

• Drive business transformation and lead the sales team.
• Implement customer success programs and monitor metrics.
• Ensure clear product roadmaps and balance R&D investments.

Kenntnisse

Leadership

Financial Management

Business Strategy

Communication Skills

Analytical Skills

Problem-Solving

Ausbildung

Bachelor's degree in Business or Technical Discipline

MBA or Advanced Degree

Jobbeschreibung

Our client is the operational arm of a corporation, managing its global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, it delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What your day will look like :

Business Strategy :

• Drive all departments in the company, engaging and inspiring people, developing leadership, and ensuring a good cultural corporate environment.
• Review, redesign, streamline and implement internal processes and / or tools.
• Drive and lead the business transformation, bringing innovation to the table, engaging people, and managing the changes promoted.
• Drive the sales team to increase new customer acquisitions and expand sales to existing clients.
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development.
• Negotiate contracts and business models with enterprise companies.

Customer Care / Customer Success :

• Execute an effective, long-term customer success program for clients.
• Implement and maintain client support initiatives.
• Facilitate both in-house and client training sessions.
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution.
• Coordinate the administration of annual customer satisfaction surveys and other communication tools.

Research and Development :

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs.
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations.
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers.
• Facilitate the growth of Product Managers by aligning their activities with job descriptions.

Review with Senior Management and the team :

• Annual, quarterly, and monthly revenue results / forecasts and costs.
• Participate in the development of internal department policies and programs to support quality and growth.

Requirements

About you :

• A natural ability to lead performance and financial health in a business.
• Bring a proven entrepreneurial spirit and pace-setter traits.
• Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus.
• 10+ years of direct cross-functional team management experience and P&L management.
• 5+ years of executive-level experience in a vertical market software company.
• Experience working in either a Software or Technology business as a COO, Managing Director or CEO.
• Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.).
• Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals.
• Excellent Leadership, communication, and organizational skills.
• Energy person with positive attitude.
• Quick learner, with excellent analytical and problem-solving skills.
• A ‘roll up the sleeves’ attitude towards problem-solving.
• Goal-oriented with comfort in setting measurable goals for others and him / herself.
• Comfortable working independently as well as in a team.
• Ability and willingness to create change, passion for continuous improvement.
• 30% travel required for internal and customer meetings.
• At least a professional level of German and English, both written and verbal, is essential.
• Must be legally authorized to work in Germany.