Managing Consultant ServiceNow (m/w/d)

JR Germany; Aachen; Remote; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading ICT service provider in Germany is seeking a qualified individual for consulting clients and designing tailored ServiceNow solutions. The successful applicant will have a strong technical understanding, consulting experience in IT projects, and business management knowledge. Benefits include an attractive salary package, company vehicle, and extensive employer-funded training. Remote work across Germany is facilitated.

Leistungen

Attractive salary package with profit sharing

Company vehicle

Employer-funded training and certifications

Bicycle leasing

30 days of vacation

Employer-funded retirement plan

Group accident insurance

Employee discounts for Deutsche Telekom products

Qualifikationen

• Successfully completed university degree with relevant professional experience or comparable qualification.
• Extensive experience in IT or organizational projects.
• At least one methodological certification (e.g., IPMA, PMP, ITIL Expert).
• Strong customer-oriented, entrepreneurial thinking and action.

Aufgaben

• Consulting clients and designing tailored ServiceNow solutions.
• Channel development for Finance and expanding customer relationships.
• Creating business cases and proposals.
• Implementing digital business processes.

Kenntnisse

Consulting clients

Business process consulting

Digital transformation

Customer relationship management

Technical understanding of ServiceNow

Fluent in German

Fluent in English

Ausbildung

University degree in relevant field

Tools

ServiceNow

ITIL

Jobbeschreibung

Aachen, Germany

Operational Services (OS) is one of the leading ICT Service Providers in the German market and is considered the backbone of digitalization for small and medium-sized enterprises. As the leading, agile unit of the Telekom Group, it aims to sustainably accelerate digital transformation within the German Mittelstand. With over 1,000 highly qualified employees, it develops and operates state-of-the-art information systems, manages private and public cloud platforms, and ensures long-term 24/7 system support and availability of critical operational processes.

Responsibilities:

• Consulting clients and designing solutions for tailored ServiceNow solutions in digital transformation and IT change processes, including developing an implementation roadmap focusing on ServiceNow.
• Channel development for Finance and expanding existing customer relationships with Aareal Bank, DZ Bank, and account planning.
• Business and process consulting, especially for ServiceNow modules used at clients (e.g., ITSM, ITOM, CSM, HR, SPM).
• Developing and implementing digital business processes (UX, UI).
• Creating business cases and proposals.
• Further information can be found at: OSNow.

Qualifications:

• Successfully completed university degree with relevant professional experience or comparable qualification with solid skills and knowledge.
• Extensive experience in IT or organizational projects.
• At least one methodological certification (e.g., IPMA, PMP, ITIL Expert).
• Strong customer-oriented, entrepreneurial thinking and action, especially at decision-maker/management level.
• Business management knowledge (development of business cases, proposal calculations, etc.).
• Deep technical understanding and extensive experience in consulting and implementing ServiceNow Customer Service Management (ITOM).
• Fluent German and English skills.
• Willingness to work remotely across Germany.

Benefits:

• Attractive salary package with profit sharing.
• Company vehicle.
• Employer-funded training and certifications.
• Additional perks include bicycle leasing, 30 days of vacation, employer-funded retirement plan, asset-building benefits, group accident insurance for work and leisure, good transportation links, and employee discounts for many Deutsche Telekom products.