Manager, Technical Accounts – Enterprise

Jobtailor; Deutschland; Remote; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a driven leader to build and scale an Enterprise Technical Account Management team in Germany. You will coach senior TAMs, hire ahead of demand, and own adoption, health, and gross retention across a large enterprise customer base.

You will partner with Account Executives on renewals, mature segmentation and lifecycle playbooks, and serve as the escalation point for at-risk accounts, driving deep-dive analyses and save plans to successful outcomes.

Qualifikationen

• Experience leading post-sales teams in B2B SaaS.
• Ability to own GRR/NRR/adoption targets.
• Background in security, developer tools, or related technical product.
• Understanding of SDLC and how developers/security teams operate.
• Experience as escalation owner for at-risk accounts.

Aufgaben

• Lead, coach, and grow a team of Enterprise Technical Account Managers.
• Hire ahead of need as the company scales.
• Own adoption, customer health, and gross retention outcomes across the customer base.
• Partner with Account Executives who own enterprise renewals.
• Mature and operationalize segmentation, health scoring, lifecycle playbooks, and QBRs.
• Serve as senior escalation point for at-risk accounts.
• Run account deep dives, create save plans, and see them through.
• Set performance and career-growth standards for the team.
• Improve team efficiency through automation, playbooks, and one-to-many programs.
• Feed technical field intelligence to Product and Engineering.
• Report retention, adoption, and team health metrics to leadership.

Kenntnisse

Team Leadership

Customer Retention Management

Segmentation Framework Development

Technical Account Management

Executive Presence

Tools

Vitally

CS Platforms

Automation Tools

Customer Success Software

Jobbeschreibung

• Lead, coach, and grow a team of Enterprise Technical Account Managers
• Hire ahead of need as the company scales
• Own adoption, customer health, and gross retention outcomes across the customer base
• Partner with Account Executives who own enterprise renewals
• Mature and operationalize segmentation, health scoring, lifecycle playbooks, and QBRs
• Serve as senior escalation point for at-risk accounts
• Run account deep dives, create save plans, and see them through
• Set performance and career-growth standards for the team
• Improve team efficiency through automation, playbooks, and one-to-many programs
• Feed technical field intelligence to Product and Engineering
• Report retention, adoption, and team health metrics to leadership

Requirements

• 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related)
• 6+ years total in pre- or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
• Experience owning GRR, NRR, or adoption targets
• Background in security, developer tools, or an adjacent technical product
• Knowledge of how the SDLC works and how developers and security teams operate
• Experience as escalation owner on at-risk enterprise accounts
• Experience building, operationalizing, or improving segmentation, playbooks, health scoring, and QBR frameworks
• Willingness to work as an individual contributor when needed
• Executive presence with CISOs, VPs of Engineering, and company leadership
• Willingness to travel for customer and company meetings as needed
• Demonstrated success supporting and scaling relationships with large-scale enterprise customers in complex, high-stakes technical environments
• Preferred: experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
• Preferred: experience scaling a post-sales function at a high-growth startup
• Preferred: experience managing TAM charters
• Preferred: hands‑on experience with Vitally or similar CS platforms and scaled/digital-touch programs

Core Competencies

Demonstrates expertise in managing and scaling post-sales teams, focusing on customer retention, adoption, and health metrics. Proficient in operationalizing frameworks for segmentation, health scoring, and lifecycle management in B2B SaaS environments.

Highest-signal resume keywords

• Team Leadership
• Customer Retention Management
• Segmentation Framework Development
• Technical Account Management
• Executive Presence

Hard Skills

• Post-Sales Management
• Customer Health Metrics
• Segmentation
• Health Scoring
• Lifecycle Playbooks
• QBR Frameworks
• GRR Ownership
• NRR Ownership
• SDLC Knowledge
• Escalation Management

Soft Skills

• Coaching
• Team Growth
• Collaboration
• Problem‑Solving
• Communication

Industry Keywords

• B2B SaaS
• Security
• Developer Tools
• AppSec
• DevSecOps
• Software Supply Chain Security
• Open-Source Ecosystems

Tools & Technologies

• Vitally
• CS Platforms
• Automation Tools
• Customer Success Software