Overview
As a Manager, Site Engagement Liaison, you will join the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
The Site Engagement Liaison Manager is a field-based expert supporting the conduct and patient recruitment of global clinical trials at investigative sites through local and relational support.
Responsibilities
What you will be doing:
- Participate in study-level feasibility activities, providing key country/regional and site-specific knowledge, including patient pathways and operational execution.
- Interface as a local client TrialOps representative, serving as an SME on clinical trial protocols and providing sites with knowledge about current and upcoming trials.
- Lead and engage in local site, KOL, and network engagement initiatives related to clinical trials.
- Contribute to site feasibility/selection strategies and collaborate with the Clinical Trial Team (CTT) and CRO to support site start-up.
- Facilitate site contract negotiations and signatures as needed.
- Understand factors impacting patient recruitment and trial conduct, maintaining supportive relationships with clinical sites and personnel.
- Engage with patient groups and support activities such as live events and conferences, respecting local/regional guidelines.
- Participate in monitoring activities, including site visits with CRO CRAs, to ensure quality compliance.
- Collaborate with Medical Affairs colleagues, such as MSLs, to optimize site contacts and support.
- Enhance site engagement to ensure quality enrollment and trial execution.
- Oversee patient recruitment metrics and proactively address delays.
- Identify issues, propose solutions, and escalate as necessary.
- Share best practices and lessons learned across trials and indications.
- Embrace innovation in trial processes.
- Provide input to clinical development strategies and contribute to SOPs and related documents.
Qualifications
You are:
- Holding a Bachelor’s degree in a scientific or health-related field (e.g., MD, Biology, Biomedical Sciences, Pharmacy, Veterinary) or equivalent experience.
- Having at least 6 years of experience in biotech/pharma, especially in site engagement or clinical trial monitoring.
- Experience as a Lead CRA or Manager is advantageous.
- Willing to travel nationally and occasionally internationally.
- Experience in global clinical trials is preferred.
- Background in Neurology, Auto-immune, or rare diseases is a plus.
- Knowledge of ICH-GCP and applicable regulations.
- Ability to understand complex neurological conditions, treatments, and development plans.
- Familiarity with the healthcare landscape, patient pathways, and investigative sites.
- Excellent communication, presentation, and stakeholder management skills.
- Leadership qualities with the ability to influence without authority.
- Strong organizational, problem-solving, and analytical skills.
- Experience with clinical trial management tools and systems.
- Fluent in German and English.
What ICON can offer you:
Our success depends on our people. We prioritize building a diverse culture that rewards performance and nurtures talent. Besides a competitive salary, we offer various benefits focused on well-being and work-life balance, including:
- Annual leave entitlements
- Health insurance options
- Retirement plans
- Global Employee Assistance Programme (TELUS Health)
- Life assurance
- Optional benefits like childcare vouchers, gym memberships, travel discounts, and health assessments
Visit our careers website for more: https://careers.iconplc.com/benefits
At ICON, inclusion and belonging are core to our culture. We are committed to providing an inclusive environment and equal opportunity employment. If you need accommodations during the application process, please inform us through the provided link: https://careers.iconplc.com/reasonable-accommodations
We encourage you to apply even if you meet most requirements; you could be exactly what we’re seeking.