Manager, RTM Operations- Physical Therapy

DaParrot Ltd; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

401K

Medical, dental & vision

Company-paid life insurance

Zusammenfassung

Luna is seeking a licensed Physical Therapist to lead the RTM Care Navigation team, driving operational excellence and performance across scheduling, documentation, and patient engagement. This is a leadership role focused on operations rather than direct care, with remote work flexibility.

You will partner with Clinical, Billing, Product and Data teams to ensure scalable, high-quality RTM operations, continuous process improvement, and audit readiness in a fast-growing startup.

Qualifikationen

• Licensed Physical Therapist with outpatient/rehab experience.
• Minimum 3 years of management experience in clinical operations.
• Experience leading care navigation or remote patient programs is a plus.

Aufgaben

• Lead day-to-day RTM Care Navigation operations and team performance.
• Coach and develop employees and contractors, including onboarding and performance management.
• Establish responsibilities, quality standards and operational accountability.
• Improve RTM workflows for patient engagement, monitoring and data capture.
• Monitor KPIs and report on program performance and billing readiness.

Kenntnisse

Licensed Physical Therapist

Management experience

Data dashboards

Healthcare operations

Documentation & compliance

Jobbeschreibung

We are seeking a licensed Physical Therapist to lead the day-to-day operations of Luna’s Remote Therapeutic Monitoring (RTM) Care Navigation team.

In this role, you will oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement while supporting operational consistency, documentation quality, and billing readiness. Working closely with the Senior Director of Clinical Programs and Strategy, you’ll partner with Clinical, Concierge, Billing, Product, and Data teams to support scalable, high-quality RTM operations.

This is a leadership role focused on operational excellence and team management rather than direct patient care. If you are passionate about developing teams, improving healthcare operations, and using data to drive performance, we’d love to hear from you.

How you will have an impact

• Lead the day-to-day operations of Luna’s RTM Care Navigation team.
• Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.
• Establish team responsibilities, coverage expectations, quality standards, and operational accountability.
• Manage and continuously improve RTM workflows supporting patient engagement, follow-up, monitoring, documentation, data capture, and escalation pathways.
• Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations.
• Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures.
• Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance.
• Track, analyze, and report on RTM operational KPIs, productivity, patient engagement, adherence, and program performance metrics.
• Partner with Clinical, Concierge, Billing, Product, and Data teams to support effective RTM operations and operational reporting.
• Support workflow optimization, SOP development, audit readiness, operational maintenance, issue resolution, and continuous process improvement initiatives.

What Luna can offer you

• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Full time remote position
• Paid Time Off with holiday
• 401K
• Medical, dental & vision on the first of the month following start date
• Company-paid life insurance, and much more!

What you can offer Luna

• Must be a Licensed Physical Therapist with experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings.
• Must have a minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment.
• Must have experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting.
• Strong understanding of healthcare workflows, documentation requirements, patient follow-up processes, and compliance standards.
• Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics.
• Excellent organizational, communication, follow-up, and problem-solving skills.
• Ability to thrive in a fast-paced environment while promoting structure, consistency, accountability, and operational excellence.

Additional Preferred Qualifications

• Experience with Remote Therapeutic Monitoring (RTM), Remote Patient Monitoring (RPM), care navigation, or app-based patient engagement programs.
• Familiarity with CPT-based workflows, healthcare billing concepts, or documentation requirements related to reimbursable clinical services.
• Experience working with digital health platforms, app-based care delivery models, or remote patient support programs.

Compensation

Salary commensurate on experience and geographic zone.

Additional Information

Physical therapy, delivered.www.getluna.com

#LUNACORP1